On the day
Here's everything you need to know to make your visit to the cinch Championships as enjoyable as possible.
We want the cinch Championships to be as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue.
For full details on wheelchair spaces, accessible food & drink areas, toilets, assistance dogs and disabled car parking, head to our dedicated accessibility info page below:
The cinch Championships is a cashless event with all outlets accepting credit and debit card payments.
There are no cash machines located within the grounds.
View the full 2023 Conditions of Entry
Tickets bought and sold from or by an unauthorised agent or individual above face value are in breach of our terms and conditions and therefore the tickets may be cancelled, and you will not gain entry into the grounds.
To ensure players and fans have the best possible experience at the cinch Championships, we have set the following guidelines for when you are in and around the courts:
- Please keep noise to a minimum during play
- Please do not leave your seat until a change of ends
- Please keep mobile phones switched off in the vicinity of the courts
- Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience. Flash photography and use of laptops is strictly forbidden in the stands. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.
There is no specific dress code at the tournament, As the cinch Championships is an outdoor event you are advised to dress appropriately for the elements.
Gates will open to the public at 10:30am on Monday to Friday. On Saturday and Sunday, gates will open at 11am.
- First aid and medical provision will be provided for spectators
- The First Aid room is situated on the ground floor of the South Pavilion
- Please refer to the Grounds Map or ask an Event Steward on site for more information.
To find out about the food and drink options available, please visit our cinch Championships food and drink page.
As part of our goal of Tennis Opened Up and to make tennis as inclusive a sport as possible, we want to reiterate our ongoing support during Pride Month for LGBTQ+ communities across the country, and highlight that our events, along with the sport as a whole, are safe, inclusive and open spaces where people can be their authentic selves.
That’s why every friday of our major events in 2023 will once again host ‘Friday Pride Days’. These events place a special focus on Pride and act as a platform to raise visibility and awareness of LGBTQ+ inclusion in tennis.
We’d love it if as many people as possible attending the cinch Championships brought as much colour as they can to Queen’s Club. Whether it’s simply wearing rainbow laces or a wristband, or wearing your brightest, most colourful t-shirt or pair of trousers, it would be fantastic if you could show your colours in support of Pride.
Volunteers from the Pride in Tennis network will be on-site throughout the day, to answer any questions fans have about Pride celebrations or what you can do to show support as allies of LGBTQ+ communities.
Below you can view the 2023 grounds map for the cinch Championships:
Unfortunately, there is no left luggage facility on site. You can bring in a maximum of one bag per person (no larger than 40cm x 30cm x 30cm) and one small item per person (no larger than 20cm x 15cm x 15cm). For your safety all bags are subject to inspection by our security team and are brought to the tournament at the owner’s risk. Please do not leave any bags unattended, or anywhere they could cause a security scare, and never agree to look after anyone else's bags.
Please note that whilst prams and strollers are permitted into the grounds, they are not permitted in the grandstand seating and cannot be left unattended.
General lost property will be taken to The Queen’s Club Reception. For any items lost in the stands, please ask an Event Steward or visit the Info point, to the rear of the North Stand.
The cinch Championships has an official Merchandise Store, in the South Pavilion.
More information on merchandise will be available soon.
You can beat the queues at the venue and pre-purchase a commemorative programme which features exclusive content on the 2023 cinch Championships! You will then be able to collect your programme when you arrive.
Cushions
Cushions are available for hire from the cart situated near the Palliser Road entrance.
Visit the cinch stand, underneath the South Pavilion. While you’re there you can chill out and recharge your phone, take a sizzling selfie at the photo wall, and you could even get an on-the-spot giveaway.
Free public Wi-Fi hotspots are located in all the cafés and bars at the Tournament.
Search FREE WIFI TENNIS to access the Wi-Fi.
This year for the first time ever, we hosted a charity exhibition event on centre court on Sunday 18 June. Spectators were allowed onto a portion of the site to see some top players and raise money for the LTA Tennis Foundation.
This event allowed more spectators to come to the Queen’s Club over the Qualifying weekend than in the history of the tournament, raising money for the LTA Tennis Foundation to allow us to change more lives through tennis and open up our sport to more new audiences.
Our onsite Quiet Room is located on the Ground Floor of South Pavilion, just to the right of Merchandise (blue ‘K’ on the Grounds Map) and can be used for reflection and contemplation.
There are also several local churches, mosques and temples nearby in the area for visitors to utilise. These are listed below.
Local places of worship for visitors at the cinch Championships
Ahmadiyya Muslim
The London Mosque
16 Gressenhall Road, London, SW18 5QL
020 8870 8517
https://history.ahmadiyya.uk/contact-us/
Buddhist
London Buddhist Vihara
The Avenue, London, W4 1UD
020 8995 9493
https://www.londonbuddhistvihara.org/
Church of England
St Barnabas Kensington
20 min walk (approx.) from site
23 Addison Rd, London, W14 8LH
020 7471 7000
Christianity
Fulham Baptist Church
15 min walk (approx.) from site
118 Dawes Rd, London, SW6 7EG
020 7610 3089
https://fulhambaptistchurch.org/
Chinese Church in London – Hammersmith
15 min walk (approx.) from site
69-71 Brook Grn, London W6 7BE
020 7602 9092
https://ccil.org.uk/en/congregations/hammersmith/
Islam
West London Islamic Cultural Centre
20 min walk (approx.) from site
7 Bridges Place, London, SW6 4HW
020 7736 4255
Jewish
Holland Park Sephardi Synagogue
30 mins walk (approx.) from site
8 St James’ Gardens, London W11 4RB
020 7603 7961
https://www.hollandparksynagogue.org.uk/
Roman Catholic
Our Lady of Victories, Kensington
25 min walk (approx.) from site
235a Kensington High St, London W8 6SF
020 7937 4778
https://www.ourladyofvictories.net/
Sikh
Central Gurdwara London
30 min walk (approx.) from site
58-62 Queensdale Rd, London W11 4SG
020 7603 2789
If you wish to leave and re-enter the grounds you will need to collect a wristband from an Event Steward at the entrance before you leave. In order to be re-admitted you will need to show both the wristband and a valid ticket.
Your safety and security are very important to us. Our security plans are regularly reviewed to ensure they remain in line with the latest threat level and recommendations from the Metropolitan Police and our security advisors.
We have a range of measures in place to keep you safe and secure. These include extensively trained security staff, bag and wand searches, search dogs and monitored CCTV, as well as other less visible measures.
During the tournament, we would ask everyone arriving to remain patient, follow the instructions given by our Security Stewards and allow plenty of time for entry checks. Don’t risk bringing items or baggage which won’t be allowed into the grounds. You can find full details of prohibited items in the terms and conditions. Please check our official social media channels and website for further updates and information before your visit.
Our Event Stewards are spread all over the tournament grounds. They are there to help you enjoy your visit and keep you safe. They are always on the look-out for people who need assistance, so they may pop up to say hello if you look lost.
We are also working closely with the Metropolitan Police to deliver a safe and secure event. Don’t be surprised if you see police officers when you visit us. Feel free to speak to them if you have any concerns or just to say hello.
We hope you have a fantastic day at the cinch Championships, but if you do see something which doesn't look right please tell the closest Steward or police officer who will be more than happy to help.
Smoking (including e-cigarettes) is only permitted within the grounds at the designated smoking areas.
Please refer to the Grounds Map or ask an Event Steward on site for more information.
Our Event Stewards are present throughout the tournament grounds. They are there to help you find your way around, provide any information you need to enjoy your visit and to keep you safe. They are always on the look-out for people who may need assistance, so don’t be surprised if they pop up to say hello if you look lost. Please do ask them if you need any assistance.
Watch out, watch out… Sunburn’s about!
Nobody wants sunburn, however it can catch you out, especially when you're focused on sporting activities. To help protect fans and raise awareness of the dangers of sunburn while watching our grass court summer events, the LTA's a supporter of the ‘Sunguarding Sport’ campaign run by the Melanoma fund.
Although annoying, unsightly, and painful, the danger of sunburn goes far beyond the redness and discomfort. It accelerates skin ageing and is a leading cause of skin cancer. The best way to avoid it is to be mindful that during summer, sunburn is lurking, but is easily dealt with by using sun protection.
Sunburn is a visible reaction of the skin's exposure to the sun’s UV rays. The signs of sunburn may not appear for a few hours and are typically worse 24 to 36 hours after sun exposure. The redness and soreness are a sign your body is repairing the damaged skin. How long symptoms last depends on the severity of the sunburn.
- Mild: redness and some pain - this last three to five days.
- Moderate: red, swollen skin, and hot to the touch. This can take about a week to heal completely.
- Severe: painful blistering or very red skin. This can take up to two weeks to fully recover.
Three is the magic number
UV rays can't be seen or felt, and so we can all be caught out, especially on overcast days. To be sure, use sun protection when the UV Index is 3 or over. You can check this on your phone and act accordingly.
Remember, sunburn isn't a laughing matter!
Even a single incidence can increase your risk for developing skin cancer, especially in younger people,. Do the right thing, protect skin with clothing and SPF30+ sunscreen on all exposed skin, before you start any outdoor activity or if you're out in the sun watching tennis. Reapply frequently.
For more details visit the Melanoma Fund sunguarding sport page below:
We’ve introduced mobile ticketing for all our events to make it easier than ever to manage and use your tickets. For a guide on how our mobile tickets work, please visit our ticketing information page.
Toilets are located in the North Pavilion, Court 1 Pavilion and the South Pavilion and within the South Stand tunnel.
There are four accessible toilets in the grounds, located adjacent to the Palliser Road entrance, in the Court 1 Pavilion, South Pavilion and South Stand tunnel.
Please refer to the Grounds Map or ask an Event Steward on site for more information.
Find out how to get to the cinch Championships on our dedicated travel & parking page.
