Our aim is to answer your questions as quickly as possible. With that in mind, we have a comprehensive set of Frequently Asked Questions so before you do get in touch, please see our FAQs which will hopefully answer your question in the first instance.
View Help & FAQs
You can also find updates on any vital information or issues the LTA is currently experencing to the right of this webpage, so please look there as it may answer your question.
If you are unable to find the answer you need in our FAQs, we have developed a contact form which is designed to gain as much information as possible from you about your enquiry, as this will help us answer you as quickly and thoroughly as we can.
Please follow this link to use the contact form.
*Please note: The Customer Support Team are here to support with enquiries between the hours of 0900 – 1700 Monday to Friday.
Our Current Average response time is 1 working day, however at times it may take us up to 3 days to respond depending on the nature of your enquiry. Please note that other departments may take longer to respond.
Safeguarding concerns
To report a safeguarding concern to the LTA, please click here. If someone is in immediate danger, please call the police on 999.
If you'd like to speak to someone outside of office hours, you can call the NSPCC on 0808 800 5000.
If you have a non-safeguarding concern or complaint, please review our customer guidance to understand the best way to get support.
If you have a query not related to a safeguarding concern (i.e. courses or criminal record checks) then please use the contact form.
*Please note: The Customer Support Team are here support with enquiries between the hours of 0900 – 1700 Monday to Friday.