Contacting the LTA
We are here to help!
Our Frequently Asked Questions are often the fastest route to getting the help you need. They will provide you answers to a wide range of questions, as well as updates on vital information.
If you are unable to find the answer you need or require further assistance, please contact our Customer Support Team via the get in touch link below, and a member of the team will assist you.
The Customer Support Team is here to help with enquiries Monday to Friday. We aim to respond to all enquires within 3-5 working days. Please be aware that with some enquires we may take longer.
In addition to the Customer Support Team, other help is available through the LTA Regional Team and National, County & Island Associations. Details on what help is available and how to access it is outlined below:
To report a safeguarding concern to the LTA, please click here. If someone is in immediate danger, please call the police on 999.
If you'd like to speak to someone outside of office hours, you can call the NSPCC on 0808 800 5000.
If you have a non-safeguarding concern or complaint, please review our customer guidance to understand the best way to get support.
If you have a query not related to a safeguarding concern (i.e. courses or criminal record checks) then please use the contact form.
Our dedicated regional delivery network is on-hand to provide expert advice across a range of areas regarding the running and operation of your tennis facility including:
- Membership and participation growth
- Governance and management
- Programming and court utilisation
- Member satisfaction and retention
- Financial sustainability
- Facility development
Given their geographical coverage, the delivery team are also uniquely placed to share regional trends as well as best practice and success stories from across the spectrum of clubs, parks, community and education facilities.
If you do not know who your local regional contact is please click here to complete the our contact us form, and a member of Customer Support team will be able to assist you in contacting them.
Tennis Scotland and Tennis Wales provide expert advice across a range of areas regarding the running and operation of your tennis facility within Scotland or Wales.
National Associations also organise competitions, interclub leagues and host events to celebrate the achievements and various contributions of players, coaches and volunteers through the LTA Tennis Awards, which run from County through to Region, with the National Ceremony taking place during Wimbledon each year.
If you have a specific enquiry for either Tennis Scotland or Tennis Wales please click below.
The regional delivery team work closely with County & Island Associations who provide a range of additional support and services to clubs, parks, community sites and schools to help them provide tennis opportunities for players of all ages and abilities.
County & Island Associations also organise county teams, competitions, interclub leagues and host events to celebrate the achievements and various contributions of players, coaches and volunteers through the LTA Tennis Awards, which run from County through to Region, with the National Ceremony taking place during Wimbledon each year.
Please click here to find out more information about each County and Island Association.
Tennis Volunteer Online Community Group
The online Tennis Volunteer Community is a Facebook group, managed by a team of independent volunteer champions, and supported by the LTA.
Its aim is to provide an informal, transparent and helpful online space where volunteers from all over the UK can connect, start conversations, exchange ideas and ask questions of fellow volunteers that relate to the running of tennis venues.
The group is run by volunteers and tennis parents.
To request to join the community please click here
Tennis Parents Online Community Group
A peer to peer, supportive group for the parents/carers of tennis players of all abilities in Britain. A space for asking for advice, sharing experiences for the benefit of others, and exploring ideas, to enable the whole community to decide how best they can support their children whatever their journey in the sport.
The group is run by volunteers and tennis parents.
To request to join this community please click here