Aegon Championships Event Guide | Tennis in Britain
The 2016 Aegon Championships at The Queen's Club

Aegon Championships Event Guide

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Accessibility

Wheelchairs

  • There are a number of wheelchair spaces available on Centre Court and Court 1 which provide space for one wheelchair user accompanied by a carer. Please note that the carer/companion ticket is complimentary. Tickets can be purchased online however, for further enquiries or booking assistance, contact 0844 209 7356. (Calls cost 7p per minute plus your network access charges).
  • Foldable wheelchairs can be left onsite during your visit but you must reserve a place in advance, at least one week before the date you attend, as space is limited. Wheelchairs are left at your own risk and will not be left undercover. Please note we do not have left luggage facilities onsite so no other items can be left with your wheelchair, and only folding wheelchairs are permitted. Please email feedback@aegonchampionships.com for further information.
  • Unfortunately, wheelchairs are not available to hire at the Tournament.

Accessible Toilets

  • There are three accessible toilets in the grounds. These are located adjacent to the Palliser Road entrance, in the South Pavilion Café and in the South Stand tunnel. 

Assistance Dogs

  • No dogs are permitted entry into the Tournament grounds, except for registered guide dogs. Unfortunately, whilst they are allowed into the grounds they are not permitted in the grandstand seating.
  • Individuals wishing to access Centre Court and/or Court 1 with their registered guide dog should buy a ticket for the disabled area.

Hearing Induction Loops

  • These are available for use by Spectators who have hearing aids fitted with a ‘T’ switch, on Centre Court and Court 1 grandstands. An Aegon Steward will be able to arrange collection once onsite. 

Please contact the Aegon Championships Team at feedback@aegonchampionships.com for further information.

ATP World Tour 500

The Aegon Championships at The Queen’s Club is one of the most prestigious tennis tournaments in the world, and in 2015 the event became bigger and better as it was upgraded in status from an ATP World Tour 250 event to an ATP World Tour 500 event. This means there are now double the ranking points available and an extra $1 million in prize money on offer, making the tournament even more appealing to players than ever before.

The Tournament was named ATP World Tour 500 Tournament of the Year for 2016. The fourth successive year in a row that the Tournament has received awards from the ATP. 

We are extremely proud to receive these accolades and would like to thank the players and staff of the ATP World Tour for their ongoing support.

Babies and Children

The following babies and child policy applies to the Aegon Championships.

Babes in arms and Children under 5

  • A ticket is not required for those under 5.
  • Babes in arms and children under 5 are not allowed into the grandstand seating.
  • Prams and strollers are not permitted in the grandstand seating and cannot be left unattended. Please note there are no left luggage facilities.
  • We recommend that babes in arms and prams/ strollers are not brought to the Aegon Championships as the grounds are crowded and we are unable to provide specific facilities.

Children 5 years and over

  • Children 5 years and over require a full price ticket.
  • Children aged 5 years and over but under 18 are allowed into all courts provided they are accompanied by an adult at all times, they have their own ticket and do not disturb other spectators.
  • Children aged under 18 must attend with an adult and be supervised appropriately. 
Balls

Balls used during Tournament matches can be purchased from the official merchandise store in the South Pavillion.

Bicycles

There is no facility for parking bicycles within the grounds. We would ask that cyclists respect residential properties surrounding the Tournament by refraining from chaining bicycles to railings in the area.

Cash Machines

There are no cash machines located onsite. The nearest cash machine is close to Barons Court underground station, within McColl's convenience store on Margravine Gardens. There is a further cash machine a short walk away, outside Hammersmith and West London College, Barons Court, London W14 9BL.

Catering

Just inside the Palliser Road Entrance, the Court 1 Café and North Pavilion Café serve a delicious selection of food and drink, including freshly brewed barista coffee, artisan baguettes and sourdough toasties.

The Moët and Chandon Champagne Bar, upstairs in the North Pavilion, is the perfect place to indulge with a glass of champagne in glamorous surroundings, whilst watching the Centre Court action live on our new video screen.

The South Pavilion Café, just inside the new Perham Road Entrance, offers tempting open sandwiches on London Bloomer bread, snacks and traditional afternoon tea.

The Anakena Wine Bar, also in the South Pavilion, ensures you are perfectly refreshed for your day of tennis.

Please also see Champions Restaurant for on-site restaurant details.

What can I bring in?

Food can be brought into the grounds, along with non-alcoholic drinks in non-glass containers.

Due to licensing laws, no alcohol may be brought onto site and any that is will be confiscated and handed to security staff for disposal before entry can be granted.

Conditions of Entry

Please note that enhanced security measures, which may include bag inspections and wand searches, will be in operation at entrances to the grounds. These may slow down entry.

Food can be brought into the grounds, along with non-alcoholic drinks in non-glass containers.

Due to licensing laws, no alcohol may be brought onto site and any that is will be confiscated and handed to security staff for disposal before entry can be granted.

Spectators are prohibited from bringing in the following:

  • Any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), glass bottles, pyrotechnics and 'personal protection' sprays
  • Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm)
  • Drones, large flags (max. 2’x2’/60cm x 60cm) banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance
  • All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA).
  • Spectators are advised that the use of professional video and photographic equipment is not permitted on site.
  • Flash photography and the use of laptops is forbidden in the vicinity of the courts and in the grandstand seating.
  • Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.

View Aegon Championships 2017 Conditions of Entry

Champions Restaurant

The Champions Restaurant is currently fully booked for all sittings. Please check on site for any change in availability.

Our popular Champions Restaurant is located on the first floor of the Court 1 Pavilion and has a light, bright contemporary feel, allowing for a relaxed dining experience in refined surroundings.

Reserve a table for a sumptuous three-course meal, accompanied by wines and champagne from our carefully selected lists (individually priced) or a fabulous afternoon tea.

Reservations are available for 11.30am or 2pm for lunch.

Please note there is only one sitting on Sunday, 25th June, at 11.30am.

Afternoon Tea will be served from 4.30pm until 6pm. 

Please note you will have your table for a maximum of 1 ½ hours.

  • Three-course Lunch: £55 per person
  • Afternoon Tea: £29 per person or £39 including a glass of Möet & Chandon champagne

Prices include VAT.

View the Champions Restaurant menu

Please note that all menu items are subject to change.

Courtside Etiquette

Please keep noise to a minimum during play. Please don’t leave your seat unless Players are at the bench. Mobile phones must be switched off in the vicinity of the courts. Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience. Flash photography is strictly forbidden in the stands. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.

Cushions

Official Tournament souvenir cushions are for sale and hire and are available from carts around the grounds. Please refer to the site map or ask an Aegon Steward for further information.

Dates

The Tournament will take place from Monday 19 June to Sunday 25 June 2017.

Qualifying matches for the 2017 Tournament will take place on Saturday 17 June and Sunday 18 June 2017.

Draw Sizes

The Tournament operates a 32 player singles draw and a 16 doubles teams draw.

Dress Code

There is no specific dress code at the Tournament, but any casual clothing should be clean and in good repair. 

As the Aegon Championships is an outdoor event you are advised to dress appropriately for the elements.

Drinking Fountains

There are three drinking fountain stations in the grounds. These are located near to the Court 1 Pavilion, the decked area in the South Pavilion to the rear of the grounds and close to the Perham Road Entrance.

Please refer to the grounds map or ask a Tournament Steward for further information.

First Aid

St John Ambulance will provide the first aid and medical provision for Spectators. The First Aid room is situated in the South Pavilion, near the Perham Road entrance. Please refer to the grounds map or ask a Tournament Steward for further information.

Getting Here & Travel Advice

Please visit the Getting Here webpage for travel advice to the Aegon Championships held at The Queen's Club, London.

Grounds Map

Download grounds map

Job Vacancies

Stewards

The safety and experience of our spectators is the main responsibility of the Aegon Championships Steward Team.

Aegon Championships Stewards undertake a number of duties throughout tournament week including checking tickets, managing queues, monitoring crowds, guiding ticket holders to their seats and answering queries from the general public.

Each year we recruit a number of Aegon Championships Stewards. Online Applications for these roles at the 2017 Aegon Championships are now closed. They will reopen in late January 2018 so please check back then to apply.

For all Aegon Championships stewarding enquiries please email: stewards@aegonchampionships.com

Left Luggage

Unfortunately there is no left luggage facility on site. Spectators may not bring a bag larger than 16” x 12” x 12” (40cm x 30cm x 30cm) into the Tournament site. For Spectator safety all bags are subject to inspection by our security team and are brought to the Tournament at the owner’s risk. 

Please note that whilst prams and strollers are permitted into the grounds, they are not permitted in the grandstand seating and cannot be left unattended.

Lost Property

General lost property will be taken to Information Point, to the rear of the North Stand. For any items lost in the stands, please ask a Tournament Steward or visit the Information Point.

Merchandise Store

The official Merchandise Store is situated in the South Pavillion.

Please refer to the grounds map or ask a Tournament Steward for further information.

Order of Play

The following day’s order of play will be decided once play for the day has concluded. Please visit this website, subscribe to our social media channels or call the Tournament telephone number 0844 209 7328 for more the latest information.

Download the order of play and the qualifying draw.

Parking

There is no car park at the Tournament. Visitors driving to the Aegon Championships are advised to park in one of the local car parks, then take London Underground.

Please see the Getting Here & Travel Advice section of the Event Guide for further information.

Picnic Area

Unfortunately there is no dedicated picnic area at the Aegon Championships.

However, seating is available on the Practice Court Viewing road.

Due to licensing laws, no alcohol may be brought onto site and any that is will be confiscated and handed to security staff for disposal before entry can be granted.

Player Field

Details of the player entry list will be available on the website closer to the start of the Tournament.

Programmes

Programmes and Orders of Play are for sale from stands around the grounds. Programmes are priced at £10 and Orders of Play at £4.

Please refer to the site map or ask a Tournament Steward for further information.

Public WiFi

Free-to-access public Wi-Fi hotspots are located in all the cafes and bars at the tournament.

Search FREE WIFI AEGON CHAMPS

Qualifying

Qualifying matches will be played on Saturday 17 and Sunday 18 June 2017 at The Queen’s Club, with eight matches played on Saturday and four matches on Sunday. Play is scheduled to start at 11am on Saturday and Noon on Sunday. This may be subject to change at the Tournament’s discretion. Entry into the grounds is free and limited to a maximum of 500 people each day. As final preparations for the Tournament are still taking place over this weekend not all facilities within the grounds are open.

Download the order of play and the qualifying draw.

Re-entry

Spectators wishing to leave and re-enter the grounds will need to collect a wristband from Tournamwnt Stewards at one of the entrances, before they leave. In order to be re-admitted they will need to show both the wristband and a valid ticket. 

Schedule of play

The grounds open at 10am daily and will close 30 minutes after the last match finishes. Play start times are variable but will not be earlier than 12 noon on any court Monday to Friday, 1:15pm on Saturday and 2pm on Sunday. 

Date

Provisional match schedule

Saturday 17 June

Singles & Doubles Qualifying

Sunday 18 June

Singles & Doubles Qualifying

Monday 19 June

Singles & Doubles 1st Round

Tuesday 20 June

Singles & Doubles 1st Round

Wednesday 21 June

Singles 2nd Round & Doubles Quarter-Finals

Thursday 22 June

Singles 2nd Round & Doubles Quarter-Finals

Friday 23 June

Singles Quarter-Finals & Doubles Semi-Finals

Saturday 24 June

Singles & Doubles Semi-Finals

Sunday 25 June

Singles & Doubles Final

Spectators are politely reminded that tickets are issued to view such matches as may be played on the designated day, and that the order and times of play are subject to change at the discretion of the Tournament team.

Security

Our security plans are regularly reviewed, and a number of additions and improvements were made at the end of 2016 to allow for our increased capacity in 2017. Extra security personnel, resources and measures were employed. 

In light recent events, we will again be reviewing our security measures in conjunction with the relevant authorities to ensure that they remain at an appropriate level. 

During the tournament, we would ask everyone arriving to The Queen's Club to allow enough time for security checks, and to check our official social media channels and website for any further updates and information. 

Smoking Area

Smoking (including e-cigarettes) is only permitted within the grounds in the two designated smoking areas. Please refer to the site map or ask an Aegon Steward for further information. 

Start Times & Finish Times

The grounds open at 10am daily and will close one hour after the last match finishes. Play start times are variable but will not be earlier than 12 noon on any court Monday to Friday, 1:15pm on Saturday and 2pm on Sunday. These times are dependent on the weather and other conditions and are subject to change at the Tournament’s discretion.

Unfortunately, we cannot confirm the exact schedule of play in advance as timings are hugely dependent on the weather and other conditions and are subject to change at the Tournament’s discretion.

If there have been no breaks in play then it is likely that play will finish by approximately 7:30pm in the evening. If the weather has been poor then play may continue as long as the light is good, which can be as late as 9:00pm.

During the Tournament call 0844 209 7328 or subscribe to our social media services for up to date information, the order of play and alterations to the schedule. (Calls cost 7p per minute plus your network access charges).

Stewards

Tournament Stewards are positioned around the grounds and are available to help Spectators find their way around and to provide any information they may need to make their visit as enjoyable as possible.

Please ask them if you need any further information during your visit.

Ticket purchase & collection

To buy tickets on the day please visit the Box Office at the Palliser Road Entrance.

To collect pre-purchased tickets please visit the Box Office at the Perham Road Entrance.

Both Box Offices open at 10am.

Toilets

Toilets are located in the Court 1 Pavilion, the North Pavilion, the South Pavilion and within the South Stand tunnel.

Please refer to the grounds map or ask an Aegon Steward for further information.

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