Aegon Open Nottingham ticket terms and conditions | Tennis in Britain

2017 Ticket Terms and Conditions for Aegon Open Nottingham

Aegon Open Nottingham Raincheck Scheme

As the Aegon Open Nottingham is played outdoors, play is subject to the weather. If, due to unfavourable weather conditions on the day for which this ticket is valid, there is less than one non-consecutive hour’s play on the court(s) to which this ticket gives access (Centre Court if a Centre Court ticket) or, in the case of a grounds pass, if there is less than one non-consecutive hour’s play in total on the courts to which this ticket gives access (play occurring at the same time on different courts only being counted once), you may claim a refund to the face value of the ticket. If, due to unfavourable weather conditions on the day for which this ticket is valid, there is one hour or more but less than two hours of non-consecutive play on the court to which this ticket gives access or, in the case of a ground pass, if there is one hour or more but less than two hours of non-consecutive play in total on the courts to which this ticket gives access (play occurring at the same time on different courts only being counted once), you may claim a refund of 50% of the face value of the ticket. These refund provisions do not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes). In such cases, no refund will be given. The amount of play is measured using the official record of the court umpires. No refund is available for tickets bought at the onsite box office after 4pm for entry to the grounds or to Centre Court on that day.

In no other circumstances can money be refunded, other than as specified in the Terms and Conditions of Sale. Refunds for ticket holders who purchased their tickets in advance (internet/telephone) or onsite from the Official Tournament Box Office, by credit or debit card, will be processed automatically to the original cardholder. Any transaction, administration, booking and/or fulfilment fees are non-refundable.

In the event that you purchased your ticket from the onsite Official Tournament Box Offices by cash or cheque you will need to follow the process set out in the FAQs section of the following website: www.aegonopennottingham.co.uk. All refund requests must be received by 31 July 2017. No refund requests will be accepted after this date. No claim will be made in favour of anyone other than the original purchaser.

Conditions Of Entry

This ticket is issued subject to the Conditions of Entry published by the LTA and displayed at the Venue, which include the following:

1. This ticket is issued to view such matches as may be played on the designated day. Play start times are variable and will be advertised at www.aegonopennottingham.co.uk. However the start of play is at the sole discretion of the tournament management and is subject to weather or other conditions. For up-to-date details of start times and to check the scheduled order of play, please visit www.aegonopennottingham.co.uk or check @BritishTennis on Twitter.

2. The ticket remains the property of the LTA at all times. Tickets cannot be transferred or re-sold above face value or offered for sale above face value, nor can they be exchanged or refunded, except under the Raincheck scheme. Any person in breach of the Conditions of Entry will not be entitled to a refund. 

3. Ticket holders may be subject to security checks that may include body and bag and/or vehicle searches at the entrances to and throughout the Venue. The LTA and Nottingham City Council cannot take responsibility for personal property brought onto the Venue.

4. The LTA and Nottingham City Council are entitled to refuse admission or re-admission to, or to eject from, the Venue any person.

5. Babes in arms, children aged three and under and prams are not permitted in any grandstand seating. Children aged under 16 years must be accompanied by an adult. 

6. No dogs are allowed in the Venue, except for registered guide and assistance dogs.  Registered guide and assistance dogs are only allowed in the disabled areas on Centre Court. Individuals wishing to access Centre Court with their registered guide or assistance dog must buy a ticket for the disabled area.  

7. Smoking (including e-cigarettes) is only permitted in the designated area. Alcohol may be brought into the Venue but is limited to the equivalent of one bottle of wine or Champagne (750ml) or two cans of beer (500ml) or two cans of premixed aperitifs per person. Bottles of spirits or fortified wines will not be allowed into the Venue. The consumption of alcohol is permitted only in public bars and other authorised areas.  Glass containers are not permitted in the stands. 

8. The following items are prohibited from the Venue: any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), pyrotechnics and 'personal protection' sprays; bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm); drones, large flags (max. 2'x2') banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance; all promotional or commercial items of whatever nature or items containing religious or political messaging including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA). 
Any such items will be confiscated and handed to security staff for disposal and ticket holders in possession of such items may be refused entry to or ejected from the Venue.

9. Mobile phones must be switched off or put on silent during play. Professional video and photographic equipment are not permitted on site. Photographic equipment with lenses of more than 300mm when extended are not permitted. Flash photography is forbidden. The use of laptops in the vicinity of the courts is not permitted.

10. Official filming and photography will take place during the tournament. Ticket holders should be aware that, by attending the tournament, they grant their permission to the LTA and its partners for their likeness and voice to be included on film and photographs and their exploitation and advertising without compensation or credit.

11. The venue will close each day at a time notified by the LTA.

12. To the maximum extent permitted by law, the LTA and the Venue owner hereby exclude any liability for loss, injury or damage to persons/property in or around the Venue. Neither the LTA nor Nottingham City Council shall be responsible for any interrupted and/or restricted view.

13. No ticket holder may continually collect, disseminate, transmit, publish or release from the Venue any match scores or related statistical data during match play (from the commencement of a match through its conclusion for any commercial, betting or gambling purpose). The continual use of handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly credentialed media, tournament vendors and tournament staff when used in the performance of their duties.

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