Accessibility
We want to ensure that the HSBC Championships are as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue. If you'd like to see additional facilities at the tournament, or if you have any other personal requirements, please let us know below:
If you require a wheelchair space with an essential companion seat or an ease of access seat with an essential companion, we recommend to book this through the ‘Select the Best Seat automatically’ option rather than through the Map View.
Through this method, your companion seat will be added automatically when a wheelchair ticket is selected, in case of ease of access ticket, please add the essential companion from the drop-down menu if required.
If you would prefer to choose your wheelchair space or an ease of access seat via the seat map view, please make sure you manually select a companion seat in addition to your wheelchair or ease of access seat and use the dropdown menu to change the tariff of the companion seat to be ‘Essential Companion’.
Wheelchair accessible food and drink outlets are located around the grounds at the HSBC Championships.
Thanks to our partners at BRITA, there are accessible water refill points all around the grounds.
Head to our dedicated 'Food & Drink' page below for more information on accessibility.
Refer to the Site Map or ask an Event Steward or Volunteer on-site for more information on accessible toilet locations.
Certified assistance dogs are permitted within the grounds, but aren't allowed into the grandstand seating - this will require a ticket for the wheelchair seating area.
Please note that there are no dog spending areas within the grounds, however a re-entry policy is in place to facilitate leaving the grounds.
Hearing induction loops are available to those with hearing aids fitted with a ‘T’ switch, for use in the Andy Murray Arena and on Court 1. For more information, speak to an Event Steward or Volunteer on-site.
Lift access is available to the first floor of the South Pavilion hospitality area and The View. Check out the Site Map or ask an Event Steward or Volunteer on-site for more information.
There is an on-site quiet room in Court 1 Pavilion. For more information check out the site map or speak to an Event Steward or Volunteer.
The quiet room can be used for reflection and contemplation, to reduce sensory overload, or for prayer.
As part of our vision of ‘Tennis Opened Up’, we want everyone to feel included at our major events. Sensory bags will be available on-site for collection from our tournament information point.
Each sensory bag contains ear defenders, ear plugs, sunglasses and fidget toys, as pictured. Spectators who would like to use a sensory bag will be required to sign it out from the information point, and then sign it back in upon return.
Information point staff will be on hand to assist with this collection process.
All ground surfaces within the site are hard. There are some ramps in place to aid accessibility and Event Stewards and Volunteers are available to provide assistance if necessary. Due to the temporary nature of the site, not all staircases or ramps have handrails.
Find out all the information and advice you need on travelling to The Queen's Club.
Please note that both Barons Court station and West Kensington station do not have step-free access. The closest underground stations with lifts are Hammersmith, Kensington Olympia and West Brompton.
Unfortunately, wheelchair hire is not available at the tournament, but there are limited storage provisions for foldable wheelchairs.
If you require your wheelchair to be stored, please visit the Information Point. Please note, wheelchairs are left at the owner’s own risk and subject to availability. No other items can be stored with the wheelchair.
We are a proud supporter of the Hidden Disabilities Sunflower.
If you require assistance-on site, please speak to one of our Event Steward or Volunteers.
To learn more about the Hidden Disabilities Sunflower, please visit: https://hdsunflower.com.
