LIFE AS AN LTA COLLEAGUE
Unified by a vision to open Tennis and Padel up to everyone in Great Britain, it's our people and our values that make life at the LTA so unique. Get to know what we're about at the LTA by exploring:
- the different departments you could work in
- the values and benefits we're proud to embody and offer
- the learning and development opportunities we offer
The Corporate Affairs team are responsible for the LTA’s communications with the media, government, parliamentary and other stakeholders.
The Commercial & Operations department consists of seven teams.
The Major Events team are responsible for the development and delivery of the LTA’s programme of international events. These include our tour-level grass court events at Nottingham, Birmingham, Queens and Eastbourne, the Davis Cup and Billie Jean King Cup ties, wheelchair events such as the British Open, and around 20 other professional tennis events held throughout the year on the International Tennis Federation’s World Tennis Tour. These events enable us to increase the visibility of our sport, drive participation and open tennis up to new and existing audiences.
Cross-functional working is key for the success of our events and our team interact with various other teams in the organisation including Corporate Affairs, Customer Strategy, Marketing and the People team to deliver this.
The Customer Strategy & Marketing team are responsible for our brand, positioning tennis and padel as welcoming and inviting sports, and the management of the brand and content across digital channels in order to grow and diversify the game. They are also responsible for understanding our digital and transactional insight and knowing our audiences, in order to deliver a personal digital experience for players, fans and our workforce, and to support the wider business innovate and develop programmes.
The Digital Transformation team are responsible for the delivery of the LTA’s Digital Strategy, working across the different departments in the LTA and managing the LTA’s Digital Transformation Partner (Deloitte) and other supplier relationships. The team are also responsible for business planning and reporting across LTA, as well as project and programme management. The roles in the team include digital product management, customer experience design and programme/project management.
The Technology team develop, invest and maintain the technology and data strategy, infrastructure and capability to enable the delivery of our strategic plan. Our Technology team are broadly focused in 3 areas: infrastructure, development and service management, so whatever your technical skillset, whether it’s salesforce expertise .NET development or IT support, there’s a role for you in the Technology team.
The Commercial team mange the LTA’s commercial partnerships and are responsible for the positioning of tennis and padel via a wide range of partnerships.
The NTC Operations team ensure the National Tennis Centre provide the best possible environment for users and offers business support to Community Tennis Centres.
Our Finance & Legal department support the business operationally.
Our Finance team help grow our revenues and enhance long-term investment to protect the sport. They ensure the business prioritises its spending on the best projects and programmes.
The Legal team work across the business, providing appropriate legal advice, running the disciplinary process, and ensuring integrity and best practice governance, procedures, processes and controls are in place.
The Tennis Development Directorate consists of the following teams:
The National Delivery team focus on implementing specific aspects of the LTA's Strategy across the country, collaborating with delivery partners across places to play including clubs, parks, schools, universities as well as with Local Authorities, Active Partnerships, and community organisations. The local delivery part of the team is supported by a central delivery team consisting of specialist functions who provide support, resources, and expertise to promote the growth of tennis at a local level.
The Programme & Property Strategy team lead on the development of products and programmes to attract and retain more people in tennis and padel. In addition, the team develop the strategy and oversee delivery of the LTA’s investment into facilities, working closely with the LTA Tennis Foundation.
The Coach Development & Support team are responsible for the qualification pathways and continuous professional development of tennis and padel coaches in Britain. The team also runs LTA Coach Accreditation which is the LTA’s professional membership scheme for coaches. The purpose of this team is to engage coaches and activators with relevant, world-class development and support opportunities to enable the delivery of enjoyable on-court experiences for all, helping to attract and retain players in the sport.
The Competition team oversee the planning and delivery of all LTA staged competitions at an international and national level, as well as supporting regional, county, and local level competition activity. The team also oversees Padel competition, team competition, disability competition and associated GB representative teams. The team are responsible for servicing competition in Britian, which includes Officiating, Ratings (World Tennis Number) and Rankings, rules and regulations and the digital systems to find and enter competition.
The Equity, Diversity and Inclusion (EDI) and Customer Support teams are responsible for supporting the business in delivering against its commitment to creating a culture of everyday inclusion across the tennis and padel landscape, that tennis and padel at every level reflects the diversity of the communities around us, and that all customers are supported in a way which meets their needs quickly and efficiently.
The Safeguarding and Integrity team work to maintain and develop the highest safeguarding, anti-doping, and integrity standards throughout all levels of the game, working with internal and external stakeholders across the sport.
The Padel team are responsible for managing the delivery of the LTA’s Padel Strategy and overseeing the integration of padel operations within departments across the LTA.
The People team support every colleague with their employment journey at the LTA. It starts with providing support and expertise to attract high-quality colleagues, recruit with excellence, provide those colleagues with training and development, ensure our colleagues are rewarded and recognised for good work, and that throughout their entire time at the LTA, they're engaged in the work that they do.
Our Performance department nurture, train and support the next generation of Britain’s top tennis talent, creating a pathway that develops a diverse team of people, players and leaders. They’re the team driving Britain towards being one of the best nations in the world for player development. From performance coaches to science and medicine experts, our Performance team has positions which deliver expertise across the full performance spectrum.
OUR VALUES, BENEFITS & YOUR LEARNING & DEVELOPMENT
Our values describe who we are at our best. They guide how we show up for each other, how we make decisions, and how we work together every day. They are not slogans on a wall, they are behaviours we actively choose and hold each other accountable to.
At their heart, our values are about people, ownership, and growth.
We embed our values into everyday working life, from how we recruit and onboard new colleagues, to how we collaborate, give feedback, recognise great work, and make decisions.
Our values framework clearly sets out:
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The behaviours we expect and encourage
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The behaviours that are not acceptable here
This clarity helps everyone understand what ‘good’ looks like and gives us a shared language to support, challenge, and develop one another.
We have a range of benefits at the LTA, which are designed to appeal to all our colleagues. Our conventional ones are great, they include 25 days leave, private medical cover, generous pension, life assurance, enhanced maternity/paternity leave, flexible working, and retail discounts.
Then, we have some special ones using the National Tennis Centre’s and Nottingham Tennis Centre's world-class facilities! Colleagues can access a high-quality gym, tennis and padel courts, and associated social activities all free of charge!
The cherry on top of all of these is ticket access to the summer court tournaments and the Championships, Wimbledon, which gives colleagues the chance to watch live tennis, and we even give you extra holiday days to enjoy it!
Colleague benefits will sometimes have a greater advantage to some colleagues over others because of their role in the business or personal interests. Although we always want to be fair, we don’t want to exclude colleagues from any benefits like attending tennis events.
In addition to the above, colleagues are now able to purchase up to 5 days additional holiday per year via a deduction in their pay, attend volunteer days to support the LTA Tennis Foundation and help colleagues save tax and NI and keep more of their annual bonus by paying it into their pension scheme by way of salary exchange.
As an LTA colleague, development isn’t treated as something you step away from your role to do occasionally – it’s built into how you work day to day. The LTA uses the 70:20:10 learning model, meaning:
- Most learning (70%) happens on the job, through problem‑solving, stretching yourself with new challenges, improving how you work, and applying new tools or approaches.
- 20% comes from learning with and from others, such as feedback, coaching, mentoring, and sharing knowledge with colleagues.
- 10% is formal learning, including courses, workshops, programmes, conferences and self‑led learning like e‑learning or podcasts.
This creates a culture where learning feels practical, relevant and closely connected to real work rather than abstract training.
- Short, flexible resources for busy days
- Mandatory and essential training clearly assigned
- Workshops and role‑specific learning bookings
- Visibility of what training is due and when
This makes learning feel manageable, structured and easy to engage with rather than overwhelming.