13 - 19 June 2022

cinch Championships

The Queen's Club

Local time

cinch Championships | On the day

Please see below for on the day information to make your visit to the cinch Championships as enjoyable as possible! 

Accessibility Accessibility addremove

Accessibility Statement

A key objective for all of us at the cinch Championships is to ensure that the event is as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue.

If you would like to see additional facilities at the tournament, or if you have any other personal requirements, please let us know by emailing feedback@queenstennis.info and we will do our best to accommodate them.

Ticket Purchasing

Please visit the Ticketing page for details of accessible ticketing options.

Viewing Areas for Wheelchair Users

Our Seating Plan for details of viewing areas for wheelchair users will be available in due course. 

Wheelchairs

Unfortunately, wheelchair hire is not available at the tournament, but there are storage provisions for foldable wheelchairs.

Foldable wheelchairs can be left onsite but storage must be reserved at least one week in advance of your visit as space is limited. Wheelchairs are left at the owner’s own risk and no other items can be left with them. Please email feedback@queenstennis.info for more information.

Accessible Food & Drink Areas

Please refer to the Food & Drink section for more information on accessibility.

Accessible Toilets

Accessible toilets are available at four locations within the grounds.

Please refer to the Grounds Map (available in due course) or ask an Event Steward on site for more information.

Assistance

Assistance is available should you need it. Please speak to an Event Steward on site.

Assistance Dogs

Registered guide dogs are permitted within the grounds, but are not allowed into the grandstand seating. Those wishing to access Centre Court with their registered guide dog should buy a ticket for the wheelchair seating area. Please note that there are no dog spending areas within the grounds, however a re-entry policy is in place to facilitate leaving the grounds.

Hearing Induction Loops

Hearing Induction Loops are available to those with hearing aids fitted with a ‘T’ switch, for use on Centre Court. For more information contact feedback@queenstennis.info or speak to an Event Steward on site.

Lifts

Lift access is available to the first floor of the South Pavilion hospitality area. Please refer to the Grounds Map (available in due course) for locations or ask an Event Steward on site for more information.

Tournament Grounds Information

All ground surfaces within the site are hard. There are some ramps in place to aid accessibility and Event Stewards are available to provide assistance if necessary. Due to the temporary nature of the site, not all staircases or ramps have handrails.

Travel & Parking

Please refer to the Travel & Parking section for advice on travelling to the tournament.

Cash Machines Cash Machines addremove

There are no cash machines located within the grounds. The nearest cash machine is close to Barons Court Underground station, within McColl's convenience store on Margravine Gardens. There is also a further cash machine a short walk away, outside Hammersmith and West London College, Barons Court, London W14 9BL.

To reduce the risk of the transmission of Covid-19, the majority of outlets within the grounds will be cashless, accepting credit and debit card payments.

Conditions of Entry Conditions of Entry addremove

Courtside Etiquette Courtside Etiquette addremove

To ensure players and fans have the best possible experience at the cinch Championships, we have set the following guidelines for when you are in and around the courts:

  • Please keep noise to a minimum during play
  • Please do not leave your seat until a change of ends
  • Please keep mobile phones switched off in the vicinity of the courts
  • Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience. Flash photography and use of laptops is strictly forbidden in the stands. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.

Covid-19 Covid-19 addremove

The cinch Championships is following all UK Government advice and regulations regarding Covid-19, including social distancing in all areas, the wearing of masks inside the grounds at all times (except when eating and drinking) and the regular washing of hands. Hand sanitisers will be available across the grounds and at all water bottle refill areas

All Visitors are advised that they must comply with all protocols and guidance in place for the Event. Please see the Conditions of Entry for full details.

If Visitors fail to comply with these Conditions of Entry or any protocols in place for the Event, the LTA reserves the right to refuse admission to and/or eject Visitors from the Venue, without refund or compensation.

Whilst we are working hard to reduce the COVID-19 risks of attending an Event, only Visitors themselves can decide whether or not attending an Event is the right decision for them.

Dress Code Dress Code addremove

  • There is no specific dress code at the Tournament, but any casual clothing should be clean and in good repair.
  • As the cinch Championships is an outdoor event you are advised to dress appropriately for the elements.
  • Umbrellas will be allowed in the stands for use in case of rain since, as a socially distanced site, indoor covered areas have a reduced capacity.

First Aid First Aid addremove

  • First aid and medical provision will be provided for spectators.
  • The First Aid room is situated on the ground floor of the South Pavilion
  • Please refer to the Grounds Map (available in due course) or ask an Event Steward on site for more information.

Grounds Map Grounds Map addremove

Left Luggage Left Luggage addremove

Unfortunately there is no left luggage facility on site. Spectators can bring in a maximum of one bag per person (no larger than 40cm x 30cm x 30cm) and one small item per person (no larger than 20cm x 15cm x 15cm). For spectator safety all bags are subject to inspection by our security team and are brought to the Tournament at the owner’s risk. Please do not leave any bags unattended, or anywhere they could cause a security scare, and never agree to look after anyone else's bags.

Please note that whilst prams and strollers are permitted into the grounds, they are not permitted in the grandstand seating and cannot be left unattended.

Lost Property Lost Property addremove

General lost property will be taken to The Queen’s Club Reception. For any items lost in the stands, please ask an Event Steward or visit the Info point, to the rear of the North Stand.

Merchandise & Programmes Merchandise & Programmes addremove

The cinch Championships has an official Merchandise Store, in the North Pavilion.

Cushions

Cushions are available for hire from the cart situated near the Palliser Road entrance.

Programmes

Further information will be available in due course. 

Public WiFi Public WiFi addremove

Free public Wi-Fi hotspots are located in all the cafés and bars at the Tournament.

Search FREE WIFI TENNIS to access the Wi-Fi. 

Recycling & Sustainability Recycling & Sustainability addremove

The cinch Championships is committed to sustainability and we have a number of initiatives to minimise the effect we have on the environment. 

Please visit the Sustainability page for further information 

Re-entry Re-entry addremove

If you wish to leave and re-enter the grounds you will need to collect a wristband from an Event Steward at the entrance before you leave. In order to be re-admitted you will need to show both the wristband and a valid ticket.

Security Security addremove

The cinch Championships is following all UK Government advice and regulations regarding Covid-19, including social distancing in all areas, the wearing of masks inside the grounds at all times and the regular washing of hands.  Hand sanitisers will be available across the grounds and at all water bottle refill areas. 

The safety and security of everyone involved in the tournament are very important to us. Our security plans are regularly reviewed to ensure they remain in line with the latest threat level and recommendations from the Metropolitan Police and our security advisors.

We have a range of measures in place to keep you safe and secure. These include extensively trained security staff, bag and wand searches, search dogs and monitored CCTV, as well as other less visible measures.

During the tournament, we would ask everyone arriving to remain patient, follow the instructions given by our Security Stewards and allow plenty of time for entry checks. Don’t risk bringing items or baggage which won’t be allowed into the grounds. You can find full details of prohibited items in the terms and conditions. Please check our official social media channels and website for further updates and information before your visit.

Our Event Stewards are spread all over the tournament grounds. They are there to help you enjoy your visit and keep you safe. They are always on the look-out for people who need assistance, so they may pop up to say hello if you look lost.

We are also working closely with the Metropolitan Police to deliver a safe and secure event. Don’t be surprised if you see police officers when you visit us. Feel free to speak to them if you have any concerns or just to say hello.

We hope you have a fantastic day at the cinch Championships, but if you do see something which doesn't look right please tell the closest Steward or police officer who will be more than happy to help.

Smoking Area Smoking Area addremove

Smoking (including e-cigarettes) is only permitted within the grounds at the designated smoking areas. 

Please refer to the Grounds Map (available in due course) or ask an Event Steward on site for more information.

Stewards Stewards addremove

Our Event Stewards are present throughout the tournament grounds. They are there to help you find your way around, provide any information you need to enjoy your visit and to keep you safe. They are always on the look-out for people who may need assistance, so don’t be surprised if they pop up to say hello if you look lost.  Please do ask them if you need any assistance.

Ticket Purchase Ticket Purchase addremove

Ticket Purchase

Tickets bought and sold from or by an unauthorised agent or individual above face value are in breach of our terms and conditions and therefore the tickets may be cancelled and you will not gain entry into the grounds.

Toilets Toilets addremove

Toilets are located in the North Pavilion, the South Pavilion and within the South Stand tunnel.

There are four accessible toilets in the grounds, located adjacent to the Palliser Road entrance, by the North Stand, in the South Pavilion and in the South Stand tunnel.

Please refer to the Grounds Map (available in due course) or ask an Event Steward on site for more information.