Fever-Tree Championships | Terms and Conditions

These Terms & Conditions together with any specific rules or conditions explained or notified by LTA Operations Limited (the LTA) as relevant to this ticket sale, apply to the sale of tickets for the Fever-Tree Championships 2020 (the Event), held at The Queen’s Club, Palliser Road, London W14 9EQ (the Venue), by See Tickets (as defined below) on behalf of the LTA.  All ticket purchasers, meaning individuals with legal capacity who have purchased a ticket or tickets in accordance with these Terms & Conditions from See Tickets (both as defined below), (each a Ticket Purchaser) and any individual using, possessing, holding a ticket and individuals who have purchased a ticket or tickets from any individual or vendor other than See Tickets (including the Guest, as defined below and any Ticket Purchaser) (the Ticket Holders) agree to accept the following terms and conditions of sale (the Terms & Conditions).  The Event will be held at the Venue during the period 15 – 21 June 2020 and will be staged by the LTA, whose address is at the National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ.  See Tickets is the official ticket agency of the Event and is a trading name of The Way Ahead Group Ltd (See Tickets).

Pre-General Sale Tickets

Purchase of pre-general sale tickets to the Event is limited to those individuals who the LTA grants such rights to (including certain LTA Team Members). Eligible LTA Team Members who are under 18 years of age must (a) have permission from a parent/guardian in order to purchase the tickets and (b) be accompanied by a responsible adult (who also has a valid ticket for the Event) when they attend the Event.  All other Ticket Purchasers must be aged 18 or over at the time of purchase.

Each individual applying for pre-general sale tickets shall be entitled to purchase a maximum of four Centre Court tickets (or Ground Admission inc. Unreserved Court 1 tickets if available for that sale) during such sale, subject to availability.

General Sale Tickets

Subject to the paragraph below, each individual purchasing general sale tickets shall be entitled to purchase a maximum of four tickets for either (or a combination of) Centre Court or Ground Admission inc. Unreserved Court 1, subject to availability, from the start of the general sale until the close of play on the last day of the Event.

All Ticket Purchasers are entitled to purchase a maximum of four tickets across all of the sale periods referenced above.

Conditions For All Tickets

1. The LTA reserves the right to refuse or cancel any orders for tickets in excess of the permitted maximum.

2. Tickets are not refundable and may not be exchanged or returned unless the Event is cancelled, moved to another date, moved to another venue, under the raincheck scheme specified on the LTA website or as otherwise set out in these Terms & Conditions.

3. No ticket to the Event may be resold or transferred or offered for sale or transfer for a price that is above face value. Any such action will render the ticket (and at the LTA’s discretion any other ticket issued to the individual or the purchaser of those tickets) null and void (with no refund) and all rights conferred or evidenced by such ticket shall be cancelled.  

4. Unless tickets have been resold or transferred in accordance with these Terms & Conditions, tickets to the Event may only be used by the Ticket Purchaser or (where more than one ticket has been issued to the Ticket Purchaser) by the Ticket Purchaser and one guest per extra ticket issued (the Guest).

5. Any resale or transfer or attempt to resell or transfer any ticket by the Ticket Purchaser and/or Guest in contravention of these Terms & Conditions will render the ticket (and at the LTA’s discretion any other ticket issued to the Ticket Purchaser or Guest) null and void (with no refund) and all rights conferred or evidenced by such ticket shall be cancelled.

6. Anyone attempting to use an unlawful or invalid ticket, or otherwise enter or remain at the Event without a valid ticket will be seen as a trespasser and refused entry or evicted from the Event, and may be liable to legal action.

7. All tickets remain the property of the LTA at all times.

8. Each Ticket Holder acknowledges that the LTA cannot guarantee the length of play, the number of matches, the identity of the players or the stage of the tournament played on the day of the Event to which the Ticket Holder’s ticket(s) relates. The Ticket Holder acknowledges that there may be delays during and between matches, and that matches may start at different times on different courts.

9. As the Fever-Tree Championships is played outdoors, play is subject to the weather.

If, due to unfavourable weather conditions on the day for which the Ticket Holder’s ticket is valid, there is less than one non-consecutive hours’ play on the court to which the Ticket Holder’s ticket gives access (Centre Court if a Centre Court ticket), or, in the case of a Ground Admission inc. Unreserved Court 1 ticket, if there is less than one non-consecutive hours’ play in total on the courts to which the Ticket Holder’s ticket gives access (play occurring at the same time on different courts only being counted once), the Ticket Purchaser may claim a refund to the full face value of the ticket. 

If, due to unfavourable weather conditions on the day for which the Ticket Holder’s ticket is valid, there is one hour or more but less than two non-consecutive hours’ play on the court to which the Ticket Holder’s ticket gives access (Centre Court if a Centre Court ticket), or, in the case of a Ground Admission inc. Unreserved Court 1 ticket, if there is one hour or more but less than two non-consecutive hours’ play in total on the courts to which the Ticket Holder’s ticket gives access (play occurring at the same time on different courts only being counted once), the Ticket Purchaser may claim a refund to 50% of the face value of the ticket. 

This does not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to (as above) has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes).  In such cases, no refund will be given. The duration of non-consecutive play is measured using official records of the court umpires.  No refund is available for evening Ground Admission inc. Unreserved Court 1 tickets. No refund is available for Friday 19, Saturday 20 and Sunday 21 June 2020 Ground Admission inc. Unreserved Court 1 tickets.

10. Refunds will only be made to the original Ticket Purchaser.  

Refunds for Ticket Purchasers who purchased their tickets in advance (including on the internet or by telephone) from the Official Tournament Box Office by credit or debit card or PayPal will be processed automatically to the original Ticket Purchaser. Transaction and booking fees are non-refundable. 

In the event that tickets were purchased using cash, cheque or from the on-site Official Tournament Box Office, Ticket Purchasers will need to send this ticket, by 31 July 2020, with the full name of the payee, email address, phone number and postal address with the full postcode in block capitals, to the Fever-Tree Championships Raincheck Department, See Tickets, 2nd Floor, Norfolk House, 47 Upper Parliament Street, Nottingham, NG1 2AB. No refund requests will be accepted after this date. The LTA does not take responsibility for tickets lost in the post. Tickets will be refunded by cheque for all UK registered addresses and sent to the Ticket Purchaser’s registered address. If the Ticket Purchaser’s registered address is overseas, See Tickets will make contact following the receipt of the ticket(s) and personal information to obtain bank details from the Ticket Purchaser and will make the refund using a bank transfer.

Any transaction and booking fees are non-refundable. All refunds will be processed in GBP, within 28 days of receipt of the required information, provided the details provided and/or held are correct. No claim will be made in favour of anyone other than the original Ticket Purchaser and unless such claim is accompanied by the relevant ticket. Further information on how to claim your refund can be found at www.lta.org.uk.  If you purchased your ticket via The Queen’s Club or Keith Prowse please contact directly them for information on how to claim your refund.  

11. It is the responsibility of the Ticket Purchaser to inform the LTA of any change of address, contact phone number or email address, both before and after receipt of tickets. The LTA accepts no liability for the Ticket Purchaser’s failure to do so.  Please note that the LTA’s preferred method of contact for Ticket Purchasers booking online is by email, so care should be taken to provide a current, valid email address.

12. If tickets that are despatched are returned as "addressee unknown" or similar, the LTA reserves the right to cancel the tickets without further liability to the Ticket Purchaser.

13. In order to prevent fraud and to protect both parties, the Ticket Purchaser may be asked to provide additional information after the Ticket Purchaser’s booking so that the Ticket Purchaser’s purchase can be verified.

14. Where a ticket is lost or stolen, the LTA should be notified immediately and shall, subject to ascertaining and verifying the circumstances in which the ticket holder was in possession of the ticket and of the loss or theft of the ticket, make a duplicate ticket or tickets available for collection from the On-site Box Office during the Event.  Duplicate tickets will only be issued to the cardholder on production of the card used to pay for the tickets and photo identification.  Any duplicate tickets automatically invalidate the original ticket.

15. It is the responsibility of the Ticket Holder to report any seating issues, including sight lines, as soon as possible, and in any event on the day the Ticket Holder attends the Event. Any seating issues or complaints not reported on the day the Ticket Holder attends the Event will not be deemed valid and no action will be taken.

16. Tickets shall not, without the prior written permission of the LTA, be:

a) offered or transferred, used or otherwise disposed of in the course of any promotion, advertising, fundraising, auction, raffle or any other similar commercial or non-commercial purposes, including (but not limited to) as a prize (or part of a prize) in any contest, competition, (promotional) game of chance, lottery or sweepstake;

b) combined with and sold or transferred or otherwise used: (i) as part of any package of goods or services; (ii) to enhance the demand for any other goods or services; (iii) as part of any travel, accommodation, entertainment or hospitality package; or

c) offered publicly whether for sale or as a gift or donation or any other means of transfer for any price that is above face value. 

17. As a condition of entry to the Event the Ticket Holder(s) shall:

a) comply with the conditions of entry specified on the LTA website and as advertised at the Event at the entrance to the Venue;

b) not be entitled to enter the Venue except upon presentation at the designated entrance as listed on an appropriate ticket and subject to compliance with such other checks on admission as the LTA or the Venue may reasonably impose (including bag searches, wand searches and pat-down searches);

c) comply with all present and future laws, ordinances, orders, conditions of entry, rules and regulations (whether statutory or otherwise and including health and safety and security requirements) governing the Venue or the Event; and

d) not behave in a threatening, abusive or violent manner while at the Event.

18. The LTA shall be entitled to refuse admission to, or eject from the Event, any person who does not comply with the conditions above or any other conditions set and communicated by the LTA for the Event or whose behaviour or conduct could in the reasonable opinion of the LTA or its authorised representatives constitute a source of danger, nuisance or annoyance or otherwise affect the enjoyment of other spectators or persons at the Event.

19. The LTA accepts no liability for any possessions of the Ticket Holder(s) confiscated or left unattended within the Venue.

20. The LTA reserves the right to update these Terms & Conditions from time to time at the LTA’s sole discretion and without notice.

21. The Ticket Holder acknowledges that by purchasing Tickets from See Tickets, personal data will be collected for the purposes of processing and fulfilling the order and will be processed in accordance with their privacy policy available at www.seetickets.com.

22. The Ticket Holder acknowledges that any personal data provided to the LTA will processed by the LTA in accordance with the requirements of the General Data Protection Regulation 2016/679 and the Data Protection Act 2018, and in accordance with the LTA’s Privacy Policy, available at: https://www.lta.org.uk/about-us/what-we-do/governance-and-structure/policies-and-rules/privacy-policy.   

23. These Terms & Conditions may be printed in abbreviated form on each ticket or e-ticket. In the case of any conflict or ambiguity between these Terms & Conditions and the abbreviated form printed on a ticket or e-ticket, these Terms & Conditions will prevail.

24. If any provision of these Terms & Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms & Conditions, which shall remain in full force and effect.

25. These Terms & Conditions shall also apply for any separate or related event which may take place during the Event. Details of any such event and specific terms relating to it will be featured on the tournament website (or other website notified by the LTA).

26. Ground Admission inc. Unreserved Court 1 tickets for Friday 19, Saturday 20 and Sunday 21 June 2020 will allow access to the ITF wheelchair tennis tournament on the outside courts and the top ATP players practicing. However, it is likely no ATP matches will be scheduled on Court 1 or the outside courts on these days.

27. These Terms & Conditions, and any related non-contractual obligations, are subject to the laws of England and Wales and the LTA and the Ticket Holder irrevocably submits to the exclusive jurisdiction of the Courts of England and Wales (including in relation to non-contractual disputes).

Conditions of Entry

Entry into the Fever-Tree Championships 2020 (the Event), held at The Queen’s Club, Palliser Road, London W14 9EQ (the Venue) requires a valid ticket or other authorisation (such as a valid wristband, pass, accreditation or swing tag) which must be retained at all times and implies acceptance of the following conditions (the Conditions of Entry) which have been established for the safety and enjoyment of all visitors and may be amended from time to time.

1. Tickets and other authorisations remain the property of LTA Operations Limited, whose address is at the National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ (the LTA) at all times.

2. Tickets to the Event may not be transferred or re-sold, or offered for sale or transfer, for a price that is above face value. Any such action will render the ticket (and at the LTA’s discretion any other ticket issued to the individual or the purchaser of those tickets) null and void (with no refund) and all rights conferred or evidenced by such ticket shall be cancelled.

3. Tickets are not refundable and may not be exchanged or returned unless the Event is cancelled, moved to another date, moved to another venue, under the raincheck scheme specified on the LTA website or as otherwise set out in the Terms & Conditions.

4. Tickets are issued to view such matches as may be played on the designated day and designated courts. Please note any provisional order of play and start times are subject to change at the discretion of the tournament organisers.

5. Ticket holders and other entrants may be subject to security checks and bag, body and/or vehicle searches throughout the Venue at any time.  The LTA and the Venue owner reserve the right to limit items which may be brought into, or taken out of, the Venue (and may confiscate such items) and to search bags, vehicles and the person before granting entry to or exit from the Venue and other facilities.  The LTA and the Venue owner do not take responsibility for personal property brought onto the Venue.

6. Ticket holders and other entrants must answer promptly and truthfully any question concerning their ticket from an agent of the LTA or the Venue owner.

7. The LTA and the Venue owner are entitled to refuse admission or re-admission to, or to eject from, the Venue any person at any time.  Any person in breach of these Conditions of Entry will not be entitled to a refund.

8. Babes in arms and children aged under five are not permitted in any grandstand seating. Children aged five years or over are allowed into grandstand seating provided that they have their own seat and do not disturb other spectators.  All children aged five years and over will need a ticket and will be charged at full rate.

9. Children aged under 18 years must be accompanied by an adult.

10. Tickets located in blocks 19 to 25 must use the Perham Road Entrance to access the Venue. Tickets in all other blocks must access via the Palliser Road Entrance.

11. A limited number of foldable wheelchairs may be left at the designated wheelchair parking point if a space has been pre-booked. Such wheelchairs are left at the owner’s own risk and will not be left undercover.  Other items cannot be left with the wheelchair.

12. Except in the circumstances in paragraph 11 above, there are no onsite left luggage or storage areas. Items, including prams and wheelchairs, may not be left unattended. Items larger than 40cm x 30cm x 30cm cannot be brought onsite. Each person is permitted to bring a maximum of one bag per person (no larger than 40cm x 30cm x 30cm) and one small item per person (no larger than 20cm x 15cm x 15cm).   

13. No dogs are allowed in the Venue, except for registered guide dogs.  Registered guide dogs are allowed in the disabled areas on Centre Court and Court 1. Individuals wishing to access Centre Court and/or Court 1 with their registered guide dog must buy a ticket for the wheelchair area.

14. Smoking (including e-cigarettes) is only allowed in the designated areas at the Venue.

15. Glass containers are not permitted in the grandstands. 

16. Due to licensing laws, no alcohol may be brought into the venue and any such alcohol will be confiscated and handed to security staff for disposal before entry can be granted into the Venue.

17. The following items are prohibited from the Venue:

a) any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), glass bottles, pyrotechnics and 'personal protection' sprays;

b) bags larger than 40cm x 30cm x 30cm or small items larger than 20cm x 15cm x 15cm;

c) bags exceeding the bag allowance of one bag and one small item per person;

d) drones, large flags (max. 60cm x 60cm), banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance; and

e) all promotional or commercial items of whatever nature or items containing religious or political messaging including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA).  

Any such items will be confiscated and handed to security staff for disposal and ticket holders in possession of such items may be refused entry to or ejected from the Venue. The LTA and the Venue owner will not take responsibility for lost or damaged goods.  

18. Mobile phones must be switched off or put on silent during play. Professional video equipment is not permitted on site. Flash photography and the use of laptops are forbidden in the vicinity of the courts and in the grandstand seating. Photographic equipment with lenses of more than 300mm when extended are not permitted. 

19. No person (unless otherwise authorised) may continually collect, disseminate, transmit, publish or release from the Venue any match scores or related statistical data during match play (from the commencement of a match through its conclusion) for any commercial, betting or gambling purpose and film, photograph, broadcast, stream, publish, transmit and/or otherwise offer to the public (or assist any third party in offering to the public), on a live or on a delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, video footage, motion picture, film and/or other audio-visual content captured by any means whatsoever inside the Venue (except as is allowed in the Tournament Accreditation Policy).  The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the tournament match courts is prohibited. The exception to this provision is properly accredited media, tournament vendors and tournament staff when used in the performance of their duties.

20. The LTA and the Venue owner reserve the right to demand any individual reasonably suspected to be using a mobile telephone, radio or other communication device in an antisocial manner or to be engaging in suspicious activity (including but not limited to the provision of information for betting purposes) to cease using such device immediately and the LTA and the Venue owner may confiscate such device and may eject any such individual from the Venue (with no refund).

21. Official filming and photography will take place during the tournament.  Individuals should be aware that, by attending the Event, they grant their permission to the LTA and their partners for their likeness and voice to be included on film and photographs and their exploitation and advertising without compensation or credit. Individuals acknowledge and agree that the LTA is the legal and beneficial owner of the copyright and other intellectual property rights of any nature whatsoever in and to any recordings of sound made or images taken within the Venue.

22. No unauthorised person is permitted on the courts and no person may remain in a gangway, entrance, exit or staircase at any time unless directed by an Event steward to do so.

23. No charitable or other collection shall be undertaken within the Venue except with the specific authorisation of the LTA.

24. To the maximum extent permitted by law, the LTA and the Venue owner hereby exclude any liability for loss, injury or damage howsoever caused to persons/property in or around the Venue. 

25. Neither the LTA nor the Venue owner shall be responsible for any interrupted and/or restricted view.

26. The Venue will close 60 minutes after the last match finishes or such other time at the discretion of the LTA.

27. These Conditions of Entry may be printed in abbreviated form on each ticket or e-ticket. In the case of any conflict or ambiguity between these Conditions of Entry and the abbreviated form printed on a ticket or e-ticket, these Conditions of Entry will prevail.

28. These Conditions of Entry shall be governed by the laws of England and Wales. Any dispute arising from or in connection with these Conditions of Entry shall be subject to the exclusive jurisdiction of the English courts. 

Terms and Conditions of sale for the purchase of the official programme (additional option)

These terms and conditions, and the terms and conditions of ticket purchase, govern the purchase of the official programme for the Fever-Tree Championships 2020 (the Event), held at The Queen’s Club, Palliser Road, London W14 9EQ (the Venue) (the Official Programme).

1. Each purchaser of a ticket to the Event may pre-purchase an Official Programme which will be available for collection at the Venue. Please do not purchase an Official Programme without a valid ticket to the Event.

2. The pre-purchase of the Official Programme is an option offered by LTA Operations Limited (the LTA) telephone number: 02084877000, fax: 02084877301 email: info@lta.org.uk, for collection on arrival at the Event.

3. The Official Programmes are being sold by See Tickets (a company registered in England and Wales under company name The Way Ahead Group Limited and company number 03554468 with a registered office at Norfolk House, 47 Upper Parliament Street, Nottingham, NG1 2AB) (See Tickets) on behalf of the LTA. 

4. Purchasers of an Official Programme must have a valid ticket to enter the Event in order to collect their Official Programme. The purchase of an Official Programme does not include admission to the Event.

5. Purchaser of an Official Programme will receive a printed Official Programme ticket which they must bring to the Venue in order to collect their Official Programme.

6. Official Programmes must be collected at the Venue from the Official Programme vendor sale points. Official Programmes cannot be redeemed after the Event, and you will not be refunded for the cost of the Official Programme if you fail to collect it on site.

7. There is no right to cancel the purchase of the Official Programme after payment has been made.

8. The cost of the Official Programme is not refundable unless the Event is cancelled. If the Event is cancelled, the cost of the Official Programme will be refunded by See Tickets.

9. The Official Programmes must not be re-sold or transferred, or offered for sale or transfer, for a price that is above face value.

10. The LTA reserves the right to update these terms and conditions from time to time at the LTA’s sole discretion and without notice.

11. Purchasers of an Official Programme acknowledge that by purchasing Official Programmes from See Tickets, personal data will be collected for the purposes of processing and fulfilling the order and will be processed in accordance with their privacy policy available at www.seetickets.com.

12. Purchasers of an Official Programme acknowledge that any personal data provided to the LTA will processed by the LTA in accordance with the requirements of the General Data Protection Regulation 2016/679 and the Data Protection Act 2018, and in accordance with the LTA’s Privacy Policy, available at: https://www.lta.org.uk/about-us/what-we-do/governance-and-structure/policies-and-rules/privacy-policy.   

13. The LTA reserves the right to update these terms and conditions from time to time at the LTA’s sole discretion and without notice.

14. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

15. These terms and conditions, and any related non-contractual obligations, are subject to the laws of England and Wales and the LTA and the customer irrevocably submits to the exclusive jurisdiction of the Courts of England and Wales (including in relation to non-contractual disputes).

Terms and Conditions of sale for the purchase of Hampers (additional option)

1. These Terms and Conditions apply to the sale of food and beverage hampers (Hampers) for the Fever-Tree Championships 2020 (the Tournament), currently held at The Queen’s Club, Palliser Road, London W14 9EQ, by See Tickets (as defined below) on behalf of LTA Operations Limited (the LTA). The Event will be held during the period 15 – 21 June 2020 and will be staged by the LTA, whose address is at the National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ.

2. These Terms and Conditions apply, together with any specific rules or conditions explained or notified by the LTA or The Queen’s Club as relevant, to the Hampers and entry to the Tournament by ticket holders. By purchasing a Hamper you, as the customer, acknowledge and agree that you will comply with these Terms and Conditions.

3. The Hampers are being produced by Absolute Taste Limited (a company registered in England and Wales under company number 03308362 with a registered office at The Shed, Charbridge Lane, Bicester, Oxfordshire, England, OX26 4SS) (Absolute Taste).  The Hampers are being sold by See Tickets (a company registered in England and Wales under company name The Way Ahead Group Limited and company number 03554468 with a registered office at Norfolk House, 47 Upper Parliament Street, Nottingham, NG1 2AB) (See Tickets) on behalf of Absolute Taste and the LTA. 

4. Hampers can only be ordered online or over the phone via See Tickets. All Hampers are subject to availability.

5. The option to purchase a Hamper is only available for ticket holders to the Tournament and does not include admission to the Tournament. Please do not place an order for a Hamper without a valid ticket to the Tournament.

6. Upon completing their order, customers will receive an email from See Tickets confirming their Hamper order and booking reference.  Customers will need to present their printed Hamper ticket and photo ID upon Hamper collection. The collection point for all Hampers is located in the Court 1 Cafe (near the Palliser Road Entrance) at the Tournament (the Hamper Collection Point).

7. Hampers must be collected from the Hamper Collection Point between the hours of 11:30am – 2:30pm on the day of the Tournament for which the Hamper was ordered. There will be no refunds for Hampers not collected.

8. All Hampers have been prepared in a kitchen where nuts are used and traces of nuts could be found. Absolute Taste regrets that it cannot provide a nut-free environment for the preparation of the Hampers.

9. Regrettably, Absolute Taste are unable to cater for any dietary requirements. Although every effort is made to avoid cross contamination, it cannot guarantee that any food item is 100% allergen free. For more information on allergens, please email queenshampers@absolutetaste.com

10. All Hampers are prepared with fresh produce within 24 hours of when they are to be collected and consumed.  Each Hamper is presented in an insulated cool-bag and customers are advised to consume the contents of the Hamper within four (4) hours of collection.  If this time is exceeded by the customer, they do so at their own risk.

11. All Hampers are designed and packed to serve two persons only.

12. Hampers may contain alcohol if purchased by the customer. Absolute Taste will be distributing the Hampers at the Tournament and follow the Challenge 25 strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable photo ID.  Customers must be over 18 years of age to order and collect their Hamper. Proof of age (passport or drivers licence only) may be required to be presented upon collection. In the event that proof of age cannot be provided, any alcohol in the Hamper will be substituted with water.

13. All orders for Hampers from See Tickets close at 10am ten (10) days in advance of the Tournament (subject to availability).  No cancellations or refunds are accepted after the order is placed.

14. Refunds will not be issued if there is no play at the Tournament, for example as a result of inclement weather. In the event of bad weather, Hampers must still be collected from the Hamper Collection Point on the date for which they were ordered in accordance with these Hamper Booking Terms and Conditions.

15. Hampers must not be re-sold, transferred or auctioned under any circumstances or in any manner whatsoever.

16. On purchasing your Hamper from See Tickets, personal data will be collected for the purposes of processing and fulfilling your Hamper booking. You acknowledge that any personal data provided to See Tickets will be processed in accordance with their privacy policy available at www.seetickets.com.

17. See Tickets will share certain personal data with the LTA and Absolute Taste solely for the purposes of processing and fulfilling your Hamper booking. You acknowledge that any personal data provided to Absolute Taste will be processed by Absolute Taste in accordance with their privacy policy available at www.absolutetaste.com. You acknowledge that any personal data provided to the LTA will processed by the LTA in accordance with the requirements of the General Data Protection Regulation 2016/679 and the Data Protection Act 2018, and in accordance with the LTA’s Privacy Policy, available at: https://www.lta.org.uk/about-us/what-we-do/governance-and-structure/policies-and-rules/privacy-policy.  

18. In accordance with the Consumer Rights Act 2015, customers are entitled to claim a refund, replacement, repair and/or compensation where goods included in the Hamper are faulty or misdescribed. As the Hamper contents are perishable items, Absolute Taste and/or the LTA will always endeavour to resolve any issues on the day of collection. If this is not possible, then please contact the LTA as soon as reasonably possible so that the LTA is able to make things right.  If you would like to send any feedback, then please email Queens.Feedback@lta.org.uk.

19. For the avoidance of doubt, all applicable ticket terms and conditions, rules and/or policies of LTA relevant to the Tournament shall apply and take precedence in the event of any conflict with these Terms and Conditions. LTA shall not be responsible or liable in any way for any loss, damage, cost, liability or any other expense suffered or incurred by the customer arising out of or in connection with any act or omission of Absolute Taste and/or See Tickets, including in relation to any Hamper or these Terms and Conditions.

20. The LTA reserves the right to update these Terms and Conditions from time to time at the LTA’s sole discretion and without notice.

21. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

22. These Terms and Conditions, and any related non-contractual obligations, are subject to the laws of England and Wales and the LTA and the customer irrevocably submits to the exclusive jurisdiction of the Courts of England and Wales (including in relation to non-contractual disputes).

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