Aegon Open Nottingham FAQs | Tennis in Britain

Aegon Open Nottingham FAQs

Frequently asked questions about tickets at the Aegon Open Nottingham.

What is the Aegon Open Nottingham?

The Aegon Open Nottingham is part of the pre-Wimbledon grass court calendar. Hosted at Nottingham Tennis Centre, it combines a Women’s WTA International event with a Men’s ATP Challenger Tour event. Both competitions include singles qualifying followed by a singles and doubles main draw. Find out more about the draws through the Event Guide.

What are the dates for the tournament?

The 2017 Aegon Open Nottingham will run from June 10 - 18 at the Nottingham Tennis Centre.

How do I buy tickets?

Tickets can be booked online through the Ticket Factory website. You can also book tickets by calling the Ticket Factory directly on 0844 581 4994* (Open Monday - Friday, 9am - 7pm and Saturday – Sunday, 9am – 5pm).

Tickets for disabled customers can be booked through the Ticket Factory disabled bookings line on 0800 640 5001** (Open Monday – Friday, 9am-7pm and Saturday – Sunday, 9am – 5pm). 

Tickets can also be purchased on the day of play at the box office on site (located at Gate A and Gate B entrances), subject to availability.

Please note: adult Centre Court prices increase by £5 if tickets are purchased after 00.01 on day of attendance.

*Calls cost 7p per minute from a BT landline. Other networks may vary and calls from mobiles may be considerably more.

**Free from UK landlines and mobiles.

Are there any ticket offers available?

Yes! See the information below for the list of offers in place at the Aegon Open:

  • Weekly tickets: Save by booking a weekly ticket to access the action every day - prices start from £100
  • Group Tickets: Available for groups of 10 or more. Groups will be offered £5 off per adult ticket (not valid for qualifying weekend)
  • Schools Tickets: Can be booked for £3 by calling the Group Bookings telephone number (Centre Court Tickets: Monday – Friday only). Alternatively, Grounds Passes are free of charge (Tuesday – Saturday only). Please note that accompanying teachers go free. Children under the age of 16 must be accompanied by an adult at all times.
  • Twilight Tickets: Spectators arriving on the day after 4pm can purchase tickets for that day at the Box Office for half price per adult ticket for Centre Court and £5 for Grounds Passes (where applicable). Kids go free.
  • Doubles Deal: Buy 3 adult tickets, get 1 adult ticket free (available Wednesday 14, Thursday 15 and Saturday 17 June)
  • Family Deal: Tickets available for families of 4 for only £50 (2 adults, 2 children) (available Saturday 17th June, Category 3 tickets).
  • Student tickets: Range from £5 - £25.
What provisions are available for wheelchair users?

There are 11 wheelchair spaces available on Centre Court and all have a carer’s seat adjacent. Wheelchair users will be charged the full price for their ticket (Category 2) and their carer will be free of charge.

These wheelchair spaces must be booked over the phone on 0844 640 5001 (Open Mon-Fri 9am-7pm, Sat-Sun 9am-5pm)*.

Disabled Car Parking spaces are available in Highfields Car Park with easy access to the main entrance to the tournament. Spaces for disabled parking must be booked in advance by sending an email to AegonOpenNottingham@LTA.org.uk detailing the car make, model, colour and registration, as well as your name, email address and telephone number.

There is no charge for these spaces.

*Free from UK landlines and mobiles.

I have purchased tickets, when will I receive them?

If you selected to receive e-tickets and ordered prior to the 27 April 2017, these will now have been emailed to you. For any orders after this date, your e-ticket will be automatically sent to you once your order is confirmed.

If you have not received your e-ticket, please check your junk folder first. If you unable to locate your e-ticket, please contact The Ticket Factory on 0844 581 3015* or for disabled tickets call 0800 640 5001**.

If you selected to receive your tickets by post, these are due to be despatched from early June onwards up until the start of the event.

If you have not received your tickets, you can track these online via the Ticket Factory tracking system. You will be required to have your order number and postcode at hand in order to carry out this process.

*Calls cost 7p per minute from a BT landline. Other networks may vary and calls from mobiles may be considerably more.

**Free from UK landlines and mobiles.

Can I buy tickets on the day?

Tickets can be purchased on the day of play at the box office on site (located at the Gate A and Gate B entrances), subject to availability.

Please note: adult Centre Court prices increase by £5 if tickets are purchased after 00.01 on day of attendance.

Can I buy tickets for 2018?

Tickets for 2018 went on sale to British Tennis Team Members on 01 June 2017. General Sale opens on 08 June 2017. Find ticket information and secure your 2018 tickets.

You will also be able to secure tickets for 2018 on site during the event, by visiting the box office located at the Gate A and Gate B entrances.

What is the entry policy for babies and young children?

Children aged 3 and under are welcome to enter the grounds free of charge but are not permitted on Centre Court.

Spectators aged 4 - 16, on the date they attend the tournament, are permitted onto Centre Court.

Children under the age of 16 must be accompanied by an adult at all times.

How do I get there?

Visit the Getting Here page for more information. 

Where can I park?

Public parking and disabled car parking spaces are available for the event. 

Please see the Event Guide for further information on how to book.

What times do the gates open and close?

Gates open each day at 10am with play provisionally scheduled to start not before 11am on any day. These times are dependent on the weather and other conditions and are subject to change at the Tournament’s discretion.

Unfortunately, we cannot confirm the exact schedule of play in advance as timings are extremely dependent on the weather and other conditions, and are subject to change at the Tournament’s discretion.

If there have been no breaks in play then it is likely that play will finish by approximately 20:00 in the evening. If the weather has been poor then play may continue as long as the light is good, which can be as late as 21:00.

During the Tournament please check the Aegon Open Nottingham website for up to date information, the Order of Play and alterations to the schedule, subscribe to our social media channels or follow our Live Blog.

Please refer to the full ticket terms and conditions for complete conditions of entry.

Will there be security checks?

Our security plans are regularly reviewed, and a number of additions and improvements have been made for our 2017 Event. Extra security personnel, resources and measures have been employed. 

In light of recent events, we will again be reviewing our security measures in conjunction with the relevant authorities to ensure that they remain at an appropriate level. 

During the tournament, we would ask everyone arriving at the Nottingham Tennis Centre to allow enough time for security checks, and to check our official social media channels and website for any further updates and information. 

Is there a left luggage facility on site?

Regretfully, there are no left luggage facilities on-site. Only bags smaller than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm) can be brought into the grounds. All those bringing a bag with them must be prepared to undergo a bag check upon arrival by security.

Can I bring food and drink into the grounds?

Alcohol may be brought into the Venue but is limited to the equivalent of one bottle of wine or Champagne (750ml) or two cans of beer (500ml) or two cans of premixed aperitifs per person. Bottles of spirits or fortified wines will not be allowed into the Venue.

The consumption of alcohol is permitted only in public bars and other authorised areas.  Glass containers are not permitted in the stands.

Anyone attempting to bring in excessive amounts of alcohol will have this confiscated on entry.

Please note that any item which may be interpreted as a potential weapon is prohibited, including sharp or pointed objects such as knives or large corkscrews. Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm) are not permitted. 

What catering facilities are there on site?

There will be a variety of hot and cold food and beverage options available on-site. Choices include tea, coffee and hot drinks, a bar, sandwiches, salads, ice creams and sweet and savoury snacks.

Can I bring a camera?

Cameras can be brought into the grounds with the exception of photographic equipment with lenses of more than 300mm, when extended.

Flash photography is strictly forbidden in the stands and around the match courts.

Are there cash machines on site?

There are no cash machines available at the tournament venue.  Purchases in the Food Court & Bar, and in the Retail Village can however be made by both card and cash.

 

Can I exit and re-enter the grounds after my ticket has been checked?

Yes you can. If you wish to leave the grounds once your ticket has been checked, you must request a wristband from the Ticket Offices.

What areas can I access with my ticket?

A Centre Court Ticket provides you access to a reserved seat on Centre Court, as well as access to the grounds.

A Grounds Pass provides access to the grounds of the event, to view the other match courts. A Grounds Pass gives access to Centre Court (Saturday 10 and Sunday 11 June).

Where can I view the site map?

View the site map

Will there be other entertainment taking place during the tournament?

Yes! Please visit our What’s On page for more information. 

I have a Ground Pass, are there seated areas around the outer courts?

You will be able to find unallocated tiered seating next to Grass Courts 1, 2 and 3 and individual chairs next to Grass Court 4.  

Which players have been confirmed?

The entry lists have been announced for the main draws!

See the WTA entry list and ATP Challenger entry list.

What is the schedule of play?

Gates open at 10am daily with play provisionally scheduled to start not before 11am on any day.

WTA and ATP Qualifying is scheduled for Saturday 10th and Sunday 11th June.

The full order of play will be decided and announced once play for the prior day has concluded. Please visit our website and follow our Live Blog as well as subscribing to our social media channels for further information as the tournament approaches.

Spectators are politely reminded that tickets are issued to view such matches as may be played on the designated day, and that the order and times of play are subject to change at the discretion of the Tournament team.

See the schedule of play.

Will there be exhibition matches?

There will not be any exhibition matches held at this year’s Aegon Open Nottingham.

I’m interested in volunteering at the event, how do I apply?

Applications for this year are now closed.

An application form to express interest will usually be made available via Volunteering page in January.

Applications are open to all, as previous tennis or volunteering experience is not required. The most important thing is that you are friendly, enthusiastic and committed.

Will the tournament be broadcast on TV?

In 2017, Eurosport will be the host broadcaster of the event and live action will be broadcast between Thursday 15th – Sunday 18th June (inclusive).

 

If it rains at the event, will I receive a refund?

If, due to unfavourable weather conditions on the day for which this ticket is valid, there is one hour or more but less than two hours of non-consecutive play on the court to which this ticket gives access or, in the case of a ground pass, if there is one hour or more but less than two hours of non-consecutive play in total on the courts to which this ticket gives access (play occurring at the same time on different courts only being counted once), you may claim a refund of 50% of the face value of the ticket.

These refund provisions do not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes). In such cases, no refund will be given. The amount of play is measured using the official record of the court umpires. No refund is available for tickets bought at the onsite box office after 4pm for entry to the grounds or to Centre Court on that day. 

In the event that you purchased your ticket from the on-site Official Tournament Box Office you will need to send this ticket, with the name of the payee, address and full postcode in block capitals, to LTA Raincheck, The Ticket Factory, PO Box 3348, Birmingham, B40 1NT.

Read the full Raincheck Scheme for the Aegon Open Nottingham.

Can tickets be transferred or refunded?

Tickets cannot be transferred or re-sold above face value or offered for sale above face value, nor can they be exchanged or refunded, except under the Raincheck scheme. Any person in breach of the Conditions of Entry will not be entitled to a refund.

Please refer to our ticket terms and conditions.

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