Job Description - Front of House Manager
Job Title: Front of House Manager
Location: Padel Social Club
Job Type: Full-time
Reports To: General Manager

Job Summary:
We are seeking a dynamic, hands-on Front of House Manager to lead daily operations at Padel Social Club, a premium destination for sport, social connection and wellness. This is a leadership role that blends team management, guest experience and operational oversight. You’ll be responsible for coordinating the front-of-house team, ensuring smooth booking and check-in processes, maintaining immaculate facilities, and delivering an exceptional experience to every member and guest.

Here’s what you’ll do:
Team Leadership & Scheduling:
Lead, support and supervise the front desk team to deliver outstanding service across all touchpoints.
Create and manage staff rotas to ensure adequate coverage for court bookings, events and peak hours.
Train new team members and conduct regular performance check-ins.
Foster a positive, collaborative club culture with high morale and clear communication.
Member & Guest Experience:
Ensure guests and members receive a warm, professional welcome upon arrival.
Oversee all front-of-house interactions, including check-ins, court bookings and responses to member enquiries.
Proactively engage with members to gather feedback and improve overall satisfaction.
Uphold and coach staff on high hospitality standards, including checking in with players on court and event hosting.
Operational Oversight:
Maintain day-to-day operational flow across all areas: courts, recovery room and front desk.
Monitor and manage the club’s booking platform, ensuring accuracy, court readiness and smooth turnover.
Respond to or delegate email correspondence promptly and effectively.
Ensure courts and common areas are spotless and ready before every booking or event.
Oversee the cleanliness and upkeep of the recovery room, restocking supplies as needed.
Events & Retail Management:
Coordinate club events from planning to execution, including tournaments and promotions.
Work closely with team members to handle setup, guest registration and post-event operations.
Manage merchandise displays, sales tracking and stock levels of retail products.
Stock & Inventory Control:
Monitor retail and wellness inventory; place orders and liaise with suppliers when needed.
Track and control usage and wastage, aiming for cost-effective operations without compromising quality.

Mission & Values
At Padel Social Club, we believe that when people connect through sport, wellness and shared experiences, life becomes richer. That’s why we exist – to inspire obsession and create a lifestyle built around energy, belonging and joy.

Our values shape how we work and what we deliver every day:
Community First – Everyone matters, and everyone belongs.
Positive Energy – We lead with optimism and enthusiasm.
Lifestyle Focused – Our bar and social spaces are central to relaxation and connection.
Wellness-Infused – We create an environment that supports recovery, resilience, and mindful living.
Quality Without Compromise – Professionalism and high standards define our service.
Growth-Minded – We’re building fast, learning, and improving together.

Why Join Us?
At Padel Social Club, you don’t just manage the courts – you help build a movement. As Front of House Manager, you’ll play a key role in shaping the energy, connection and lifestyle that define our clubs. You’ll be part of a team that leads with purpose, grows together and creates something truly special for our members and guests.

About the Company:
Padel Social Club is the UK's premier destination for padel, the world's fastest-growing sport. We're more than just courts and competition; we're a vibrant social space that offers a holistic wellness experience and fosters a strong club community. With a commitment to innovative programming and stylish surroundings, we're revolutionising the way people experience sports and social entertainment. Our fully licensed bar and vibrant clubhouse play a vital role in that mission – creating a welcoming hub where members and guests relax, recharge and reconnect.

You’re a great fit if you:
2+ years in a hospitality, sports club or operations management role.
Strong leadership and team development skills.
Exceptional attention to detail and organizational abilities.
Excellent communication and interpersonal skills.
Proficiency with booking systems, POS and general admin tools.
Ability to remain calm and solution-focused in a fast-paced environment.
Flexibility to work evenings, weekends, and during special events.