On the day
Here's everything you need to know to make your visit to the Lexus Ilkley Trophy as enjoyable as possible.
A key objective for all of us at the Lexus Ilkley Trophy is to ensure that the event is as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue.
If you would like to see additional facilities at the tournament, or if you have any other personal requirements, please let us know by completing the below form:
There are a number of wheelchair spaces available on Centre Court which provide space for one wheelchair user accompanied by a carer. Please note that the carer/companion ticket is complimentary. You can purchase wheelchair and essential companion tickets online ahead of the tournament or through the ticketing customer support team by calling 0344 581 1255 (Open Monday – Friday, 9.00am-17.00pm and Saturday – Sunday, 9.00am – 17.00pm). Free from UK landlines and mobiles.
For anyone needing Ambulant Disabled seating, please contact the ticketing customer support team on the telephone number below in order to purchase your tickets that meet your requirements. Those requiring a FOC Essential Companion will also be able to arrange this over the phone by calling 0344 581 1255 (Open Monday – Friday, 9.00am-17.00pm and Saturday – Sunday, 9.00am – 17.00pm). Free from UK landlines and mobiles.
We have accessible toilets, please ask a member of staff for directions on arrival.
No dogs are allowed in the venue, except for registered guide dogs. Registered guide dogs are only allowed in the disabled areas on Centre Court. Individuals wishing to access Centre Court with their registered guide dog must buy a ticket for the disabled area.
Accessible car parking
A number of disabled car parking spaces are available at the front of Tournament Car Park in easy access to the main entrance to the tournament. Please make alert a Parking Marshal upon driving in and you will be directed to the allocated spots.
The Lexus Ilkley Trophy is a cashless event with all outlets accepting credit and debit card payments.
There are no cash machines located within the grounds.
Spectators are prohibited from bringing into the venue the following:
- Any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), pyrotechnics and 'personal protection' sprays.
- Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm).
- Large flags (max. 2’x2’/60cm x 60cm) banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance.
- All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA).
- Spectators are advised that the use of laptops, professional video equipment is not permitted on-site. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.
Please note that there is no left luggage facility on site.
Please refer to the full ticket terms and conditions for complete conditions of entry.
To ensure players and fans have the best possible experience at the Lexus Ilkley Trophy we have set the following guidelines for when you are in and around the courts:
- Please keep noise to a minimum during play
- Please don’t leave your seat unless players are at the bench
- Mobile phones must be switched off in the vicinity of the courts
- Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience
- Flash photography is strictly forbidden in the stands
- Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site
Gates will open to the public at 10am every day.
The First Aiders are located at the Entrance Marquee. Please ask a volunteer if you have any First Aid concern.
To find out about the food and drink options available, please visit our Lexus Ilkley Trophy food and drink page.
Unfortunately there is no left luggage facility on site. Spectators may not bring a bag larger than 16” x 12” x 12” (40cm x 30cm x 30cm) into the grounds. For spectator safety all bags are subject to inspection by our security team and are brought to the Tournament at the owner’s risk.
Please refer to the conditions of entry for guidance on what is prohibited on site.
Lost Property will be kept in the Entrance Marquee.
Programmes and a selection of other merchandise will be available to buy for £3 from the merchandise stand.
If you wish to leave and re-enter the grounds you will need to collect a wristband from a Security team member on exiting the grounds. In order to be re-admitted you will need to show both the wristband and a valid ticket.
Our volunteers are spread all over the tournament grounds and are dressed in burgundy tops. They are here to help you enjoy your visit, so don’t be surprised if they pop up to say hello if you look lost.
We hope you have a fantastic day at the Ilkley Trophy, but if you do see something which doesn't look right, please tell the closest Volunteer or Security Steward, who will be more than happy to help.
Smoking, which includes e-cigarettes, is strictly prohibited within the stands of any court and in all areas covered by legislation.
Those wishing to smoke within the venue must do so only in the designated smoking area provided within the Grounds.
Watch out, watch out… Sunburn’s about!
Nobody wants sunburn; however, it can catch you out, especially when your focused on sporting activities. To help protect fans and raise awareness of the dangers of sunburn while watching our grass court summer events, the LTA is a supporter of the ‘Sunguarding Sport’ campaign run by the Melanoma fund.
Although annoying, unsightly, and painful, the danger of sunburn goes far beyond the redness and discomfort. It accelerates skin ageing and is a leading cause of skin cancer. The best way to avoid it is to be mindful, that during summer, sunburn is lurking, but is easily dealt with by using sun protection.
Sunburn is a visible reaction of the skin's exposure to the sun’s UV rays. The signs of a sunburn may not appear for a few hours and are typically at worse, 24 to 36 hours after sun exposure. The redness and soreness are a sign your body is repairing the damaged skin. How long symptoms last depends on its severity of the sunburn.
- Mild: Redness and some pain. This last three to five days.
- Moderate: Red, swollen skin, and hot to the touch. This can take about a week to heal completely.
- Severe: Painful blistering or very red skin. This can take up to two weeks to fully recover.
Three is the magic number
UV rays cannot be seen or felt, and so we can all be caught out, especially on overcast days. To be sure, use sun protection when the UV Index is 3 or over. You can check this on your phone and act accordingly.
Remember, sunburn ain ’t no laughing matter! Even a single incidence can increase your risk for developing skin cancer, especially in younger people, so do the right thing, protect skin with clothing and SPF30+ sunscreen on all exposed skin, before you start any outdoor activity or if you are out in the sun watching tennis, and reapply frequently.
For more details visit http://www.melanoma-fund.co.uk/sunguarding-sport/#Sun-protection+safety
We’ve introduced mobile ticketing for all our events to make it easier than ever to manage and use your tickets. For a guide on how our mobile tickets work, please visit our ticketing information page.