A key objective for all of us at the Ilkley Trophy is to ensure that the event is as welcoming, inclusive and accessible as possible, working within the restrictions of a temporary outdoor venue. 

If you would like to see additional facilities at the tournament, or if you have any other personal requirements, please let us know by completing this form. 

Accessible spaces

There are a number of wheelchair spaces available on Centre Court which provide space for one wheelchair user accompanied by a carer. Please note that the carer/companion ticket is complimentary. You can purchase wheelchair and essential companion tickets online ahead of the tournament or through the Ticket Factory by calling 0800 640 5001 (Open Monday – Friday, 9.00am-17.00pm and Saturday – Sunday, 9.00am – 17.00pm). Free from UK landlines and mobiles. 

For anyone needing Ambulant Disabled seating, please contact the Ticket Factory on the telephone number below in order to purchase your tickets that meet your requirements. Those requiring a FOC Essential Companion will also be able to arrange this over the phone by calling 0800 640 5001 (Open Monday – Friday, 9.00am-17.00pm and Saturday – Sunday, 9.00am – 17.00pm). Free from UK landlines and mobiles. 

Please see Travel & Parking for disabled parking information.

Accessible toilets

We have accessible toilets, please ask a member of staff for directions on arrival.

Assistance dogs

No dogs are allowed in the venue, except for registered guide dogs. Registered guide dogs are only allowed in the disabled areas on Centre Court. Individuals wishing to access Centre Court with their registered guide dog must buy a ticket for the disabled area. 

Accessible car parking

A number of disabled car parking spaces are available at the front of Tournament Car Park in easy access to the main entrance to the tournament. Please make alert a Parking Marshal upon driving in and you will be directed to the allocated spots.   

The Ilkley Trophy is a cashless event with all outlets accepting credit and debit card payments.  

There are no cash machines located within the grounds. 

Spectators are prohibited from bringing into the venue the following:

• Any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), pyrotechnics and 'personal protection' sprays.
• Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm).
• Large flags (max. 2’x2’/60cm x 60cm) banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance.
• All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA).
• Spectators are advised that the use of laptops, professional video equipment is not permitted on-site. Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site.

Please note that there is no left luggage facility on site.

Please refer to the full ticket terms and conditions for complete conditions of entry.

To ensure players and fans have the best possible experience at the Ilkley Trophy we have set the following guidelines for when you are in and around the courts:

• Please keep noise to a minimum during play
• Please don’t leave your seat unless players are at the bench
• Mobile phones must be switched off in the vicinity of the courts
• Please be respectful of those around you by ensuring that you do not obstruct their view or cause any unnecessary inconvenience
• Flash photography is strictly forbidden in the stands
• Photographic equipment with lenses of more than 300mm, when extended, is not permitted on site

The safety and security of our spectators is of the utmost importance to us, and all tournament measures will be compliant with government guidance at the time. We will update this page in due course. 

The First Aiders are located at the Entrance Marquee. Please ask a volunteer if you have any First Aid concern.   

Unfortunately there is no left luggage facility on site. Spectators may not bring a bag larger than 16” x 12” x 12” (40cm x 30cm x 30cm) into the grounds. For spectator safety all bags are subject to inspection by our security team and are brought to the Tournament at the owner’s risk.

Please refer to the conditions of entry for guidance on what is prohibited on site.

Lost Property will be kept in the Entrance Marquee.   

Programmes, which includes a Daily Order of Play, will be available to view free of charge online soon,

For all other merchandise for the event please check back closer to the Tournament for more information.

If you wish to leave and re-enter the grounds you will need to collect a wristband from a Security team member on exiting the grounds. In order to be re-admitted you will need to show both the wristband and a valid ticket.

The LTA recognises that we have an important role to play in addressing issues related to sustainability, protecting and supporting the environment and tackling and reducing our climate impacts, including at our major events.  

The effects of climate change and other environmental challenges will increasingly have an impact on tennis in Britain, and it is critical that we take responsibility for the impacts we have, act to minimise them, and use our platform to spread awareness, advocate for and support positive action. 

Last year, the LTA committed to the UN’s Sport for Climate Action Framework, and in spring 2022, we will publish the organisation’s first ever sustainability action plan, setting out how we will address sustainability considerations across our own operations and major events, and in our role as national governing body for tennis in Britain, supporting the wider tennis community.  

We are committed to ensuring our major events meet high standards of sustainability, by reducing climate impacts, ensuring we utilise resources efficiently to reduce waste, and consider our impact on the natural environment. Further details of specific plans for 2022 and beyond will be published in due course. 

Our volunteers are spread all over the tournament grounds and are dressed in burgundy tops. They are here to help you enjoy your visit, so don’t be surprised if they pop up to say hello if you look lost.   

We hope you have a fantastic day at the Ilkley Trophy, but if you do see something which doesn't look right, please tell the closest Volunteer or Security Steward, who will be more than happy to help. 

The 2022 site map is currently being updated and will be available to view in due course. 

Smoking, which includes e-cigarettes, is strictly prohibited within the stands of any court and in all areas covered by legislation.

Those wishing to smoke within the venue must do so only in the designated smoking area provided within the Grounds.