Frequently Asked Questions Aegon Tennis Championships | LTA | Tennis in Britain

The queens club Championships Ticket FAQs 2018

Frequently asked questions about tickets at The Queen's Club Championships.

How do I purchase tickets for The Queen's Club Championships 2018?

Centre Court and Ground Admission inc. Unreserved Court 1 tickets will be sold on a first come, first served basis through a General Sale. Priority ticket windows exist for British Tennis Team Members. Tickets can be purchased from our Official Box Office, See Tickets, via the following methods:

  1. Online via the LTA website
  2. The Official Telephone Booking Line 0844 209 7356. (Calls cost 7p per minute plus your network access charges)
Can I buy tickets from secondary resale agents?

WARNING: There are many websites across the Internet which advertise The Queen’s Club Championships tickets. These agents are not affiliated with the tournament in any way. Tickets bought and sold from or by an unauthorised agent/individual above face value are in breach of our terms and conditions and therefore the tickets may be cancelled and you will not gain entry into the grounds.

We would advise using See Tickets Fan-to-Fan marketplace to re-sell or purchase secondary tickets as tickets cannot be priced above face value.

PLEASE NOTE: Other than See Tickets, The LTA does not have any authorised ticket-only agents who sell tickets on the internet.

What is British Tennis Team Membership?

Become a British Tennis Team Member to access priority tickets to tournaments throughout the British grass court season, access the British Tennis Members’ Wimbledon Ballot and much more. 

Find out more about British Tennis Membership and sign up today.

Do I need to be on a mailing list to buy tickets in the General Sale?

No, General Sale tickets can be purchased from our Official Box Office, See Tickets, online or via the 0844 209 7356. (Calls cost 7p per minute plus your network access charges). To keep up to date with the latest news you can become a British Tennis Member.

How much does a ticket cost?

Please visit the ticketing information page for ticket prices.

Prices are carefully chosen to reflect the provisional order of play for each court per day. For further information on the draw size, please visit our Event Guide.

Where can I find information about Corporate Hospitality?

Keith Prowse is the Official Hospitality Provider for The Queen’s Club Championships. Please contact Keith Prowse directly on 0208 843 7699 or via email at enquiries@keithprowse.co.uk. Further package information can be found on the Keith Prowse website.

Do you have provisions for disabled spectators?

Wheelchair space tickets for Centre Court and Court 1 and ambulant disabled tickets for Centre Court are available to purchase online or over the phone.

There are a number of wheelchair spaces available on Centre Court and Court 1 which provide space for one wheelchair user accompanied by a carer/companion. Please note that the carer/companion ticket is complimentary and will be automatically added to your purchase when you book a wheelchair space ticket. Tickets can be purchased online and for further enquiries or booking assistance contact 0844 209 7356. (Calls cost 7p per minute plus your network access charges.)  Please note, if you require your tickets to be swapped for a wheelchair space after making your booking, we are only able to do this subject to availability.

Do you offer Personal Assistant tickets?

If you need a personal assistant ticket to attend the tournament - we do offer a PA goes free scheme for tickets purchased via See Tickets. Please purchase all of your tickets and then send a scanned copy of proof of eligibility to queensaccessibility@seetickets.com along with your booking reference number. We will then refund the face value cost of one of the tickets once evidence has been received. We cannot add additional PA tickets to your order. 

The following forms of evidence are automatically eligible for PA Goes Free tickets:

  • Front page of DLA / PIP (no specific rate)
  • Front page of Attendance Allowance letter (no specific rate)
  • Evidence that registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card (Please note: Individuals wishing to access Centre Court or Court 1 with their registered guide dog should buy a wheelchair space ticket).
  • Credability's Access Card

If you are unable to provide the above evidence, then we will review your access requirements on a case-by-case basis. Proof should be sent within five days of booking and no later than four weeks before the event takes place. We are unable to offer refunds of the PA ticket once the event takes place.

Can I leave my foldable wheelchair at the tournament during the day?

Yes, it is possible to leave a foldable wheelchair onsite during your visit but you must reserve a place in advance, at least one week before the date you attend, as space is limited. 

Wheelchairs are left at your own risk and will not be left undercover. Please note we do not have left luggage facilities onsite so no other items can be left with your wheelchair. Due to space limitations only folding wheelchairs can be accommodated. 

Please email feedback@queenstennis.info for further information and to book your space.

How high are the stands?

Please be aware that seats located in blocks 2, 5, 7, 8 and 11 are accessed via higher staircases than the other blocks. Prior to booking tickets please make sure you are comfortable climbing approximately 100 steps to reach your seats. We are unable to move your seats once your booking is confirmed. 

Does my child need a ticket?

Babes in arms and Children under 5

  • A ticket is not required for those under 5.
  • Babes in arms and children under 5 are not allowed into the grandstand seating
  • Prams and strollers are not permitted in the grandstand seating and cannot be left unattended. Please note there are no left luggage facilities.
  • We recommend that babes in arms and prams/ strollers are not brought to the tournament as the grounds are crowded and we are unable to provide specific facilities.

Children 5 years and over

  • Children aged 5 years and over require a full price ticket to enter the grounds.
  • Children aged 5 years and over but under 16 are allowed into all courts provided they are accompanied by an adult at all times, they have their own ticket and do not disturb other spectators.
  • Children aged under the age of 16 must attend with an adult and be supervised appropriately. 

Children under 16

  • Children under 16 must be accompanied by an adult at all times.
Can I buy tickets on the day at the front gate?

Limited Centre Court returns and limited Ground Admission inc. Unreserved Court 1 tickets (from Monday to Friday) may be available to purchase on the gate each day. It is difficult to advise on what time to arrive as the queue size depends greatly on weather and the matches scheduled for the day. Please note that Centre Court and Ground Admission inc. Unreserved Court 1 tickets purchased at the onsite Official Box Office will incur a £4.00 booking fee per ticket.

How many tickets can I buy?

Customers can purchase a maximum of four tickets per person to the tournament. 

How do I buy tickets for the Outside Courts?

Ground Admission inc. Unreserved Court 1 tickets will be available to purchase online from our Official Box Office See Tickets in the General Sale via and the Official Booking Line 0844 209 7356 (Calls cost 7p per minute plus your network access charges).

Which courts does a Ground Admission inc. Unreserved Court 1 ticket give access to?

Ground Admission inc. Unreserved Court 1 tickets give access to unreserved seating on Court 1 (subject to availability) and all public facilities within the grounds including screens showing the live action. You will also get the opportunity to watch the action on all the practice courts. Ground Admission tickets do not give access to Centre Court. Access to the Court 1 seating is subject to availability as the seats are unreserved and cannot be held. Please note, on Friday 22 June you will get the chance to see top players practicing on the outside courts but it is likely no matches will be scheduled on Court 1 or the outside courts.

Which matches were played each day in 2017?

The number of matches played on each court in 2017 was as follows: 

   

Monday

Tuesday

Wednesday

Thursday

Friday*

Saturday

Sunday

Centre Court Ticket Holders

Singles

4

4

4

4

4

2

1

Doubles

0

0

0

0

0

1

2**

Ground Admission inc. Unreserved Court 1

Singles

1

7

0

0

0

 

 

Doubles

3

2

4

3

1

 

 

Please note:

The above table is based on the 2017 matches played, the 2018 schedule of play is subject to change at any time by the tournament management. 

*Ground Admission inc. Unreserved Court 1: on Friday 22 June you will get the chance to see top players practicing on the outside courts but it is likely no matches will be scheduled on Court 1 or the outside courts. 

**One match was scheduled as “to be finished” on Sunday due to play not finishing on Saturday because of a rain delay.

Do you offer Evening Ground Admission inc. Unreserved Court 1 tickets?

Yes, Evening Ground Admission inc. Unreserved Court 1 tickets will be sold from Monday to Friday (inclusive) from approximately 6:00pm. If capacity within the grounds allows us to sell Evening Ground Admission inc. Unreserved Court 1 tickets prior to 6:00pm we will do so, in order to minimise your queue time as much as possible. Evening admission times are dependent on the weather, capacity and other factors, and are subject to change at the tournament’s discretion. Priority entry will be given to local residents.

Tickets will be charged at £15 each from Monday to Thursday and £10 each on Friday. Evening Ground Admission tickets will also allow access to the unreserved seating on Court 1. £5 from each ticket sold from Monday to Thursday will be donated to the tournament’s designated charity.

Once inside the grounds, it is possible to purchase Centre Court returns from the charity ticket resale desk. The price for these will be £5.00 each and all proceeds will go to the tournament’s designated charity. It is difficult to advise on what time charity resale tickets will become available as it depends greatly on weather and the matches scheduled for the day.

If I want to queue for tickets on the day, what sort of time should I arrive at the grounds?

It is difficult to advise on what time to arrive as the queue size depends greatly on weather and the matches scheduled for the day. Limited Centre Court returns and limited Ground Admission inc. Unreserved Court 1 tickets (from Monday to Friday) may be available to purchase at the onsite Official Box Office each day from approximately 10:30am.

Can I buy Debenture seats for The Queen’s Club Championships?

No, there is no debenture scheme at the tournament. 

Can I get a refund?

Tickets are not refundable and may not be exchanged or returned unless the event is cancelled, moved to another date, moved to another venue or as otherwise set out in the terms and conditions of purchase.

Will I get a refund if it rains?

The 2018 policy will be made available shortly.

Can I attend the qualifying tournament?

Yes, up to 800 spectators per day are welcome to watch the tournament’s qualifying matches on Saturday 16 and Sunday 17 June. Admission is free of charge as not all facilities within the grounds will be open due to final preparations taking place for the tournament. Re-admission is not allowed, so if you leave the grounds you will need to re-join the queue to enter the tournament. Admission is not guaranteed.

I am a local resident, do I get a free ticket to watch the tennis?

Eligible residents are offered the option to visit the tournament with a guest on multiple days between Monday 18 to Friday 22 June (inclusive) from approximately 4.30pm. Eligible residents will receive a leaflet through their letter box with further details nearer the tournament, including how to register for these tickets.

Where does the money raised by the tournament go?

All profits from the tournament are invested to support the growth and development of tennis within Great Britain. The LTA’s mission is to get more people playing tennis more often.

Find out more about the LTA's structure and vision. 

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