Aegon Surbiton Trophy FAQs | Tennis in Britain

Aegon Surbiton Trophy FAQs

Frequently asked questions about tickets at the Aegon Surbiton Trophy.

What are the dates for the tournament?

The Aegon Surbiton Trophy will run at Surbiton Racaket & Fitness Club from Saturday, June 3 until Sunday. June 11.

When do tickets go on sale?

General sale tickets go on sale at 10am on Thursday, February 2.

How do I book tickets?

Tickets can be booked online through The Ticket Factory website. You can also book tickets by calling the Ticket Factory directly on 0844 581 1530* (Open Monday - Sunday, 8am - 10pm).

Wheelchair tickets must be booked over the phone rather than online on 0844 581 1530 (Open Mon-Sun 8am-10pm).

*Calls cost 7p per minute from a BT landline. Other networks may vary and calls from mobiles may be considerably more. Lines are open from 8am – 10pm, seven days a week.

What tickets offers are available for the tournament?
  • An adult Ground Pass purchase on Tuesday – Friday will have an option to include one free child ticket. Additional child tickets can be purchased at half the price of an adult Ground Pass ticket.
  • An adult Centre Court Reserved purchase on Friday – Sunday will have an option to include one child ticket to be purchased half price.
  • To purchase a ticket for the following day at the pre booking price you must purchase before midnight the day before.
  • Adults wishing to buy a ticket on the day after 4pm at the Box Office can do so for £5; Children will be free after 4pm.

 

Can I get a discount if I am a member of Surbiton Racket & Fitness Club or Surrey Club?

Further discount to the pre-booking prices apply to Surbiton Racket & Fitness Club Members & Surrey Club Members. Prices/access codes will be sent to these groups directly.

What is the entry policy for babies and young children?

Children aged under 5 enter into the grounds for free. Note, babies in arms and children aged under five are not permitted in any grandstand seating.

A child is anyone not older than 17 years of age on the date the ticket is purchased. Adults are those aged 18 and older. Children under the age of 16 must be accompanied by an adult at all times.

What provisions are available for wheelchair users?

There are 5 wheelchair spaces available on Centre Court and all have a carer’s seat adjacent.

Wheelchair users will be charged the full price for their ticket and their carer will be free of charge.

These wheelchair spaces must be booked over the phone rather than online on 0844 581 1530.

A limited number of free disabled car parking spaces are available. These must be booked in advance by sending an email to Dave.Malia@LTA.org.uk detailing the car make, model, colour and registration, as well as your name, email address and telephone number. 

If it rains at the event, will I receive a refund?

If, due to unfavourable weather conditions on the day for which this ticket is valid, there is less than one non-consecutive hour’s play on the court to which the ticket gives access (Centre Court if a centre court ticket), or in the case of a ground pass, if there is less than one non consecutives hour’s play in total on the courts to which the ticket gives access, you may claim a refund to the full face value of the ticket. 

This does not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes).  In such cases, no refund will be given.

One non-consecutive hour’s play is measured using the official record of the court umpires. No refund is available for tickets bought at the onsite box office after 4pm for entry to the grounds or to Centre Court on that day.

In the event that you purchased your ticket from the on-site Official Tournament Box Office you will need to send this ticket, with the name of the payee, address and full postcode in block capitals, to LTA Raincheck, The Ticket Factory, PO Box 3348, Birmingham, B40 1NT.

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