Ilkley Trophy ticket terms and conditions | Tennis in Britain

2017 Ticket terms and conditions for Ilkley Trophy

Ilkley Trophy Raincheck Scheme

As the Ilkley Trophy is played outdoors, play is subject to the weather. If, due to unfavourable weather conditions on the day for which this ticket is valid, there is less than one non-consecutive hour’s play on the court to which this ticket gives access (Centre Court if a Centre Court ticket and Court 1 if a Court 1 ticket) or, in the case of a ground pass, if there is less than one non-consecutive hour’s play in total on the courts to which this ticket gives access, you may claim a refund to the full face value of the ticket.  This does not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes).  In such cases, no refund will be given. One non-consecutive hour’s play is measured using the official record of the court umpires.

In no other circumstances can money be refunded, other than as specified in the Terms and Conditions of Sale.  Refunds for ticket holders who purchased their tickets in advance (internet/telephone) from the Official Tournament Box Office, by credit or debit card, will be processed automatically to the original cardholder.  Any transaction, administration and/or fulfilment fees are non-refundable.

In the event that you purchased your ticket from the on site Official Tournament Box Office by cash or cheque, you will need to send this ticket, with the payee, address and full postcode in block capitals, to the official raincheck postal address which will be uploaded shortly. All refund requests must be received by 31 July 2017. No refund requests will be accepted after this date. The LTA cannot take responsibility for tickets lost in the post. Tickets will be refunded by cheque and sent to your registered address. Any transaction, administration and/or fulfilment fees are non-refundable. All refunds will be processed in GBP, within 28 days of receipt, provided the details we hold are correct. No claim will be made in favour of anyone other than the original purchaser and unless such claim is accompanied by this ticket. Further information on how to claim your refund can be found at www.aegonilkleytrophy.co.uk.

Conditions of Entry

This ticket is issued subject to the Conditions of Entry published by the LTA and displayed at the Venue and at www.aegonilkleytrophy.co.uk, which include the following.

1. This ticket is issued to view such matches as may be played on the designated day. Play start times are variable and will be advertised at www.LTA.org.uk. However the start of play is at the sole discretion of the tournament management and is subject to weather or other conditions.  For up-to-date details of start times and to check the scheduled order of play, please visit www.LTA.org.uk.

2. The ticket remains the property of the LTA at all times.  Tickets cannot be transferred or re-sold other than with the permission of the LTA or via a ticket re-seller authorised by the LTA, nor can they be exchanged or refunded, except under the rain check scheme.

3. Ticket holders may be subject to security checks and bag and/or vehicle searches throughout the Venue.  The LTA and the Venue owner cannot take responsibility for personal property brought onto the Venue.

4. The LTA and the Venue owner are entitled to refuse admission or re-admission to, or to eject from, the Venue any person.

5. Babes in arms and children aged under five are not permitted in any grandstand seating.  Children aged under 16 years must be accompanied by an adult. 

6. No dogs are allowed in the grounds or stands, except for registered guide dogs, which are allowed into the Venue but not permitted in the grandstand seating.  Smoking is only permitted in the designated areas. Glass containers are not permitted in the stands.  Due to licensing laws, no alcohol may be brought onto site and any such alcohol must be confiscated and handed to security staff for disposal before entry can be granted into the Venue.

7. The following items are prohibited from the Venue:

  • any item which may be interpreted as a potential weapon, including sharp or pointed objects (e.g. knives, large corkscrews), glass bottles, pyrotechnics and 'personal protection' sprays;
  • bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm);
  • large flags (max. 2'x2') banners, rattles, klaxons, oversized hats or any items causing an obstruction or nuisance; and
  • all promotional or commercial items of whatever nature or items containing religious or political messaging including but not limited to banners, signs, symbols, marketing materials and leaflets (unless expressly authorised by the LTA). 

Any such items will be confiscated and handed to security staff for disposal and ticket holders in possession of such items may be refused entry to or ejected from the Venue. 

8. Mobile phones must be switched off during play. Professional video, photographic equipment and the use of laptops are not permitted on site. Flash photography is forbidden.  Photographic equipment with lenses of more than 300mm when extended are not permitted.     

9. Official filming and photography will take place during the tournament.  Ticket holders should be aware that, by attending the tournament, they grant their permission to the LTA and its partners for their likeness and voice to be included on film and photographs and their exploitation and advertising without compensation or credit.

10. The venue will close each day at a time notified by the LTA.

11. To the maximum extent permitted by law, the LTA and the Venue owner hereby exclude any liability for loss, injury or damage to persons/property in or around the Venue.  Neither the LTA nor the Venue owner shall be responsible for any interrupted and/or restricted view.

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