Aegon International Eastbourne FAQs | Tennis in Britain

2017 Aegon International Eastbourne FAQs

Frequently asked questions about tickets at the Aegon International Eastbourne.

If it rains at the event, will I receive a refund?

If, due to unfavourable weather conditions on the day for which this ticket is valid, there is one hour or more but less than two hours of non-consecutive play on the court to which this ticket gives access or, in the case of a ground pass, if there is one hour or more but less than two hours of non-consecutive play in total on the courts to which this ticket gives access (play occurring at the same time on different courts only being counted once), you may claim a refund of 50% of the face value of the ticket.

These refund provisions do not apply where all of the play scheduled for that day for the court(s) which that ticket specifically gives access to has taken place (the latest version of the schedule, including revised schedules released on the day of play, shall apply for these purposes).  In such cases, no refund will be given. The amount of play is measured using the official record of the court umpires. 

In no circumstances can money be refunded other than as specified in these terms and conditions. Refunds for ticket holders who purchased their tickets in advance (internet/telephone) or onsite from the Official Tournament Box Office, by credit or debit card, will be processed automatically to the original cardholder. Any transaction, administration, booking and/or fulfilment fees are non-refundable.

In the event that you purchased your ticket from the on-site Official Tournament Box Office you will need to send this ticket, with the name of the payee, address and full postcode in block capitals, to LTA Raincheck, The Ticket Factory, PO Box 3348, Birmingham, B40 1NT.

Read the full Raincheck scheme for the Aegon International Eastbourne.

What is the Aegon International Eastbourne?

The Aegon International Eastbourne is a combined Women’s WTA Premier Level Event and a Men’s ATP 250 Event held at Devonshire Park. Both the men’s and women’s events include singles, doubles and qualifying draws.

What are the dates for the tournament?

The Aegon International Eastbourne tournament will run from Friday, June 23 until Saturday, July 1 2017.   

How do I book tickets?

Tickets are on sale and can be purchased online through the Ticket Factory website. You can also book tickets by calling the Ticket Factory directly on 0844 581 3015* (Open Monday - Friday, 9am - 7pm and Saturday – Sunday, 9am – 5pm).

If you would like tickets for a group booking, you will need to call the Ticket Factory group bookings line on 0800 358 0058** (Open Monday - Friday, 9am - 5pm).

Tickets for disabled customers can be booked through the Ticket Factory disabled bookings line on 0800 640 5001** (Open Monday – Friday, 9am-7pm and Saturday – Sunday, 9am – 5pm). 

Tickets can also be purchased on the day of play at the box office on site, subject to availability.  The box office is located in the Towner Building on College Road through Gate 1 entrance.

Please note: adult Centre Court prices increase by £5 if tickets are purchased after 00.01 on day of attendance.

*Calls cost 7p per minute from a BT landline. Other networks may vary and calls from mobiles may be considerably more.

**Free from UK landlines and mobiles.

Are there any ticket offers available?

Yes! Please visit our Tickets page for more information on the ticket offers available for the Aegon International Eastbourne.

What provisions are available for wheelchair users?

There are 26 wheelchair spaces available on Centre Court, and 9 on Number 1 Court and all have a carer’s seat adjacent. Wheelchair users will be charged the full price for their ticket, and their carer will be free of charge. These wheelchair spaces must be booked over the phone rather than online, on 0800 640 5001* (Open Mon-Fri 9am-7pm, Sat-Sun 9am-5pm).

Disabled Car Parking spaces are available with easy access to the main entrance to the tournament. Spaces for disabled parking must be booked in advance by calling Eastbourne Borough Council events team on 01323 415442 (Open Mon-Fri 10am-4pm). Please note that disabled parking is allocated on a first come, first served basis. 

 *Free from UK landlines and mobiles.

I have purchased tickets, when will I receive them?

If you selected to receive e-tickets and ordered prior to the 27 April 2017, these will now have been emailed to you. For any orders after this date, your e-ticket will be automatically sent to you once your order is confirmed.

If you have not received your e-ticket, please check your junk folder first. If you unable to locate your e-ticket, please contact The Ticket Factory on 0844 581 3015* or for disabled tickets call 0800 640 5001**.

If you selected to receive your tickets by post, these are due to be despatched from early June onwards up until the start of the event.

You can track the status of your tickets online via the Ticket Factory tracking system. Please have your order number and postcode to hand in order to carry out this process.

*Calls cost 7p per minute from a BT landline. Other networks may vary and calls from mobiles may be considerably more.

**Free from UK landlines and mobiles.

Can I buy tickets on the day?

Tickets can be purchased from the box office on site, subject to availability.  The box office is located in the Towner Building on College Road through Gate 1. 

Due to tickets selling quickly it is advisable to purchase tickets in advance to avoid disappointment on the day.

Please note: adult Centre Court prices increase by £5 if tickets are purchased after 00.01 on day of attendance.

Can I buy tickets for 2018?

Tickets for 2018 went on sale to British Tennis Team Members on 01 June 2017. General Sale opened on 08 June 2017. Find ticket information and secure your 2018 tickets.

You will also be able to secure tickets for 2018 on site during the event, by visiting the box office located in the Towner Building on College Road through Gate 1.  

What is the entry policy for babies and young children?

A ticket is not required for those under 5 on the day they attend, however anyone under 5 is not allowed in the grandstand seating of Centre Court or Court 1.

Children aged 5 – 16 on the day they attend require a child price ticket (Grounds Pass is free of charge when accompanied by a ticket holding adult) and must be accompanied by an adult at all times.

Anyone aged 17 and older on the day they attend requires an adult ticket.

How do I get there?

The Aegon International Eastbourne is held at Devonshire Park which is situated just a 10-minute walk from Eastbourne town centre.

Visit the Getting Here page for more information.

Where can I park?

Public parking and disabled car parking spaces are available for the event. 

Please see the Event Guide for further information on how to book.

What times do the gates open and close?

The grounds open at 10:00 daily and will close 30 minutes after the last match finishes. Play start times are variable but should not be earlier than 11:00 on any court. These times are dependent on the weather and other conditions and are subject to change at the Tournament’s discretion.

Unfortunately, we cannot confirm the exact schedule of play in advance as timings are extremely dependent on the weather and other conditions, and are subject to change at the Tournament’s discretion.

If there have been no breaks in play then it is likely that play will finish by approximately 20:00 in the evening. If the weather has been poor then play may continue as long as the light is good, which can be as late as 21:00.

During the Tournament please check our
website for up to date information, subscribe to our social media channels or follow our Live Blog.

Please refer to the full ticket terms and conditions for complete conditions of entry.

Will there be security checks?

Our security plans are regularly reviewed, and a number of additions and improvements have been made for our 2017 Event. Extra security personnel, resources and measures have been employed. 

In light of recent events, we will again be reviewing our security measures in conjunction with the relevant authorities to ensure that they remain at an appropriate level. 

During the tournament, we would ask everyone arriving at Devonshire Park to allow enough time for security checks, and to check our official social media channels and website for any further updates and information. 

Is there a left luggage facility on site?

Regretfully, there are no left luggage facilities on-site. Only bags smaller than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm) can be brought into the grounds.

Can I bring food and drink into the grounds?

Ticket holders are permitted to bring food and drink into the grounds. Alcohol can be brought into the Venue subject to the following restrictions;

Ticket holders may bring no more than the equivalent of (a) one bottle of wine or Champagne (750ml); (b) two cans of beer (500ml); or (c) two cans of premixed aperitifs, per person into the Venue. Bottles of spirits or fortified wines will not be allowed into the Venue.

Anyone attempting to bring in excessive amounts of alcohol will have this confiscated on entry.

Please note that any item which may be interpreted as a potential weapon is prohibited, including sharp or pointed objects such as knives or large corkscrews. Bags larger than 16’’ x 12’’ x 12’’ (40cm x 30cm x 30cm) are not permitted. 

What catering facilities are available on site?

There will be a variety of hot and cold food and beverage options available on-site. Choices include tea, coffee, hot drinks, a bar, sandwiches, salads, ice creams and sweet and savoury snacks. 

You can also indulge in some summer favourites at the food concessions; including Haagen Dazs ice cream, fresh juicy strawberries with Rodda’s clotted cream and a classic ice cold Pimm’s!

Seating is located at a number of areas around the site.

Can I bring a camera?

Cameras can be brought into the grounds with the exception of photographic equipment with lenses of more than 300mm, when extended.

Flash photography is strictly forbidden in the stands and around the match courts.

Are there cash machines on site?

There are no cash machines located onsite.

The nearest free-of-charge cash machine is a 5 minute walk from Devonshire Park, located at the Cooperative convenience store 25-29 Cornfield Road, Eastbourne BN21 4QD.

There are further cash machines located at various banks along Terminus Road, close to Eastbourne station.

Can I exit and re-enter the grounds after my ticket has been checked?

You can however you will need to show your ticket to gain re-entry into the grounds, so please be aware of this on leaving the site.

Which areas can I access with my ticket?

A Centre Court Ticket provides you access to a reserved seat on Centre Court, as well as access to the grounds. A Centre Court ticket does not give access to Court 1 (except on the days that there is unreserved seating on Court 1 between Friday 23 June to Sunday 25 June).

A Court 1 Ticket provides access to a reserved seat on Court 1, as well as access to the grounds. A Court 1 ticket does not give access to Centre Court (except on the days that there is unreserved seating on Centre Court between Friday 23 June to Sunday 25 June).

A Grounds Pass provides access to the grounds of the event, to view the other match courts. A Grounds Pass gives access to Centre Court & Court 1 only on the days when there is unreserved seating on these courts.

Where can I view the site map?

View the site map.

I purchased a restricted view ticket, what can I expect?

A restricted view will usually mean that some aspect of the court is obscured from view when in your natural seating position, which can be as a result of a number of structural or positional factors.

A description of the restriction would have been provided at point of purchase, whether online or over the phone.

I have a Ground Pass, are there seated areas around the outer courts?

Yes there are seated areas located around the outside courts for any visitors on the day to use.

Will there be other entertainment taking place during the tournament?

Yes! Please visit our What’s On page for more information.

Which players have been confirmed?

The entry lists have been announced for the main draws!

See the WTA entry list and ATP Challenger entry list.

What is the schedule of play?

Gates open at 10am daily.

WTA Qualifying matches will be played on Friday June 23 & Saturday June 24, with sixteen matches scheduled for Friday and eight matches scheduled for Sunday.

ATP Qualifying matches will be played on Saturday June 24 & Sunday June 25, with eight matches scheduled on Saturday and four matches scheduled on Sunday.

On Friday 23 June, entry into the grounds is free of charge on an unreserved first come, first served basis.

The full order of play will be decided and announced once play for the prior day has concluded. Please visit our website, subscribe to our social media channels or call the Tournament telephone number 0844 209 7328 for more details.

Tickets are issued to view such matches as may be played on the designated day, and that the Order and times of Play are subject to change at the discretion of the Tournament, please see schedule (1) in the full ticket terms and conditions for more details.

See the full schedule of play.

Will there be exhibition matches?

There will not be any exhibition matches held at this year’s Aegon International Eastbourne.

I’m interested in volunteering at the event, how do I apply?

Please email the Aegon International Events Team at aegoninternationaleastbourne@lta.org.uk

Will the tournament be broadcast on TV?

Eurosport will broadcast the men’s and women’s events and the BBC will broadcast the women’s event.

Can tickets be transferred or refunded?

Tickets cannot be transferred or re-sold above face value or offered for sale above face value, nor can they be exchanged or refunded, except under the raincheck scheme.

Please refer to our ticket terms and conditions.

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