allplay is designed to help you play tennis, have fun and stay healthy.
The conduct of allplay users should support this. There is a set of Community Standards to explain what this means. The allplay team will not tolerate offensive, intimidating, discriminatory or dangerous behaviour from users of the site.
You can also take steps to keep yourself and your information safe by using our essential safety tips.
If you come across an allplay user whose conduct does not meet this standard, you can let us know by using the form below. This applies to online and offline behaviour.
See below for more information about how we will deal with your report and other ways that you can deal with people or situations that concern you.
What to include in your report
- Your allplay username.
- A brief description of the problem.
- If you are reporting online content, describe where the allplay team can find the content (eg is it part of a user profile? Is it part of an online discussion?).
- The username of other allplay users involved in the issue.
- Any other contact details or information that could be relevant.
- Your preferred contact details in case the allplay team need to get in touch.
What will happen to my report?
Your report will be sent to the allplay customer service team.
The team may deal with your problem directly. If your complaint relates to offensive or inappropriate content on the allplay site, we will try to remove this as soon as possible.
Serious complaints might be passed to the LTA Casework Team to ensure careful handling.
Can I make an anonymous report?
The allplay team can trace which user has submitted each report.
This should not prevent you from raising a problem or complaint. If your complaint is about another person, we will not pass on your concern without contacting you for permission first.
Are there other ways to report problems and abuse?
The best way to report a concern about an allplay user is by using the form above.
In some situations, it may also be suitable to use the LTA’s complaints process
What if I have a serious concern about someone’s safety, or about criminal activity?
If you have a serious concern about someone’s conduct or someone’s safety, you can contact the LTA’s specialist Casework team. They can deal with a range of serious issues, including child welfare concerns. Email them at casework@LTA.org.uk, or visit the LTA Safeguarding pages for more details and alternative sources of advice and information..
You should contact your local Police if you have information relating to a crime, or dial ‘999’ in an emergency.