These community standards explain more about how allplay users should behave when using the site and when meeting one another to play matches.
allplay should be a friendly, useful service for tennis players of all abilities from age 16 upward.
Users should treat each other with respect and courtesy. Don’t do anything that could spoil allplay for others.
Remember that many users will be new to tennis, and some users will also be unfamiliar with this kind of online service. Please be patient and polite with other users.
We recommend that allplay users should read our Essential allplay Safety Advice.
If someone breaches these standards, let the allplay team know by going to the Report a problem page. You can find a link to this at the bottom of every allplay page. You can also use the ‘Report a post’ or 'Report abuse' links, which you will find next to some features on the site.
Six basic rules
- Treat other allplay users with respect, courtesy and good manners. This includes email, phone calls and personal meetings.
- Don’t bully, harass, hassle or intimidate other allplay users.
- Never engage in racist, homophobic, sexist or other discriminatory or hate behaviour on allplay or towards allplay users.
- Only tennis coaches and places-to-play can promote their services using allplay. Don’t use allplay to advertise, promote or market other products or services.
- allplay is not a dating site – don’t use it to ‘chat up’, date, attract or bother other users for romantic or sexual reasons.
- Report inappropriate behaviour to the allplay team (visit the Report a Problem page).
allplay is for players aged 16 or older. This is an important safety feature. We have systems in place to prevent underage users, but we recognise that some younger players might have created profiles on the site.
If you meet a player for a match and believe that they are under 16, please let the allplay team know.
If you are under 16 and have a problem with another allplay user you can still contact us for help and advice. Your safety is the most important thing. Report a problem at our dedicated page or by using the report a problem button
Moderation, reporting and enforcement
allplay is not ‘pre-moderated’. This means that we do not check the profiles of players, places and coaches before they become visible online. Let us know if you come across any unsuitable content using the Report a Problem page or button..
We do moderate (check) the existing content on allplay, and we respond as quickly as possible to reports of any unsuitable content or conduct.
Any content that we find or that is reported and which breaches these standards will be removed. The person who posted the content may have their account deleted.
allplay users who breach these standards in their emails, phone-calls or meetings with other users will be investigated and could have their accounts deleted.
We take a ‘zero tolerance’ approach to bullying, harassment and discrimination. Users who intimidate others or put others at risk should expect to have their accounts deleted.
The allplay team and the LTA will report serious concerns to the Police or other authorities if relevant.
To report a concern or problem to the allplay, team, you should use the Report a problem page. You can find this at the bottom of the webpage, or next to some of the features on the site. The most serious problems will be filtered to the LTA’s casework team for an urgent response.
allplay can help to enforce these standards, but cannot provide direct protection in an emergency. If you feel that you have been the victim of a crime, or that someone is at serious risk, you should contact your local Police, or dial 999 in an emergency.
Personal, coaching and place-to-play profiles
Creating a profile is an important part of participating in allplay. Your profile is the way that other people can learn about you, get in touch and get on court to play tennis.
Try to make sure that your profile is suitable to be viewed by other allplay users.
Any photographs posted in profiles should be appropriate and inoffensive, and must comply with our Photograph Guidelines.
The best username is your real name – this helps friends to recognise each other on allplay, and creates a friendly atmosphere. Usernames should not use offensive language, and should not say or mean anything offensive or obscene.
Don’t impersonate another person in your profile. If you choose to use a fake name on allplay, don’t use someone else’s details.
Profiles must not contain: obscene or offensive language; any form of racist, sexist, homophobic or other discriminatory language; threats, attacks or derogatory comments directed at individuals or organisations; any content that breaches the law in the UK (or in the user’s own location if not the UK).
Player profiles may not be used to advertise or promote any goods or services. Player profiles containing advertising or promotional content will be removed.
Places-to-play may promote their facilities and services by setting up a place-to-play profile. Coaches may promote their services by setting up a coach profile. No other goods or services may be advertised or promoted through these profiles, and allplay will remove any place-to-play or coach profiles that appear to be focussed on products and services that are unrelated to tennis.
Contacting and meeting other players
Please be courteous and polite when contacting other players.
Respect the privacy of other users. Don’t request personal information from another user unless it is necessary to set up a match. Never share personal information about another allplay user without their consent.
We hope that you will get to know other allplay users in your area. It is particularly important to be careful and polite before you get to know someone. Avoid anything that could be seen as offensive, obscene, discriminatory or intimidating. This means following basic ‘good manners’. Users who send offensive messages to others could have their accounts deleted.
allplay treats abusive, threatening and intimidating behaviour very seriously. Do not say or do anything that could make another allplay user feel unsafe. Respect the fact that some players will be nervous about meeting strangers. Help them by agreeing to safe meetings in public places.
Try to make arrangements that suit everyone when meeting up. Don’t pressure anyone to meet at a time or place that they don’t like, and don’t assume that everyone will want to head to the pub after a match!
allplay is not a dating site. Don’t use the site to find someone for romantic or sexual reasons, and avoid comments or messages that could be interpreted in this way. Users who contact others on allplay for sexual or romantic reasons, or who display any kind of sexually predatory behaviour will have their accounts deleted.
allplay is not a commercial networking site. Don’t contact other users to promote your product or service. If you want to advertise as a tennis coach or place-to-play, please set up the appropriate profile. Any player profiles used for commercial activity could be deleted.
Don’t harass or hassle other allplay users. If someone refuses to play you, or asks you not to contact them, please leave them alone and find someone else to play.
Help yourself and other allplay users to get the most out of your matches.
Respect your opponent and treat them fairly.
Play to win, but try to be a good sport whichever way things go.
Follow the rules – if you’re not sure of these, have a chat with your opponent in advance.
Accept that you will come across players much better and much worse than you.
Respect the places that you play by leaving facilities in a good condition, by sticking to your allocated booking, and by treating other users or members with respect. If you find a problem with a facility or booking, remember to tell the local management so that they can deal with the problem.